agent less
RSS agent lessAgent-Less Versus Agent-Based Data Collection: Select the Best Approach for Your Environment
White Paper The GSM software architecture is flexible enough to leverage both agent-based and agent-less data collection methods, depending upon the type of information required and available interfaces to the device or application. [15 Nov 2005]
Model management: Tightening impossible deadlines
Comment The issue is one of control, because the developer or worker - in effect an agent - acts in ways that are not observable to the manager. The author relied on a game set-up to identify the situations in which it is not to the agent's advantage to... [07 Aug 2001]
Call centres replacing humans with robotic voices
News The report found that contact centres' biggest cost remains staffing and also revealed that the cost of contact per channel means that self-service interactive voice response (IVR) is five times as cost-effective as having the same customer query... [17 Feb 2005]
IP poised to storm the call centre
Comment In the mature US and UK markets, the effects of offshoring and saturation at the high end mean that call centres in the sub-100 agent size-bracket are the areas most likely to experience any significant growth in IP usage at present. [16 Feb 2005]
Europe ahead on Internet and call centre integration
News In Europe, the agent makes better use of customer relationship management software. And in the UK there is a very high calibre of agent and it is a more mature market. However, enthusiasm for fully integrating Web and call centre communications is... [24 Nov 1999]
Performance Management: New "Hybrids" Combine Agent and Agentless Technology, Deliver Best of Both Worlds
White Paper The results suggest that an ideal performance management solution would deliver advanced, in-depth functionality at a lower cost, with less maintenance, than agent-based platforms. To understand the challenges organizations face in reducing... [07 Nov 2006]
Integrating IBM Director With IBM Tivoli Monitoring
White Paper It monitors IT resources across the enterprise in an agent-oriented or agent-less fashion. The IBM Director integration into IBM Tivoli Monitoring provides IBM Director customers with access to the complete Tivoli Enterprise management environment. [26 Apr 2007]
Spiceworks IT Desktop Allows You to Manage a Small or Mid-sized Network for FREE
White Paper Now available in beta version, Spiceworks IT Desktop is an agent-less monitoring application that takes less than five minutes to get up and running. Most IT monitoring and management tools are designed for use in large enterprises and are... [04 Dec 2006]
Bare-Metal Backup Solution Offers New Revenue Opportunities for IT Service Providers
White Paper This agent-less, bare-metal backup solution enables multi-site enterprises to: It isn't easy for IT service providers to find the right service delivery platform. After all, any technologies they deploy must scale to address the functional and... [04 Dec 2006]
Agentless Management: Ready for Prime Time
White Paper This paper begins with a brief introduction to the technology behind both agent-based and agentless systems management systems, followed by a technical and business review of the relative advantages and disadvantages of each approach. [03 Apr 2004]
Optimize Contact Centers to Reduce Costs and Increase Customer Loyalty
White Paper At a time when Contact Center managers and IT directors are being asked to do more with less, companies cannot afford any loss in agent productivity due to poor systems performance. This Webinar will explain how Topaz for Contact Centers can... [24 Feb 2004]
Agents and the Semantic Web
White Paper More importantly, the integration of agent technology and ontologies may make significant impact on the use of web services and the ability to extend programs to more efficiently perform tasks for users with less human intervention. [24 Jan 2005]
Combining the Best of Agent and Agentless Monitoring Webinar
White Paper Listen as industry analysts, end-users, and HP Software Group provide insight on how to maximize your resources by combining the best of Agent and Agentless Monitoring. Lisa Erickson-Harris, EMA Research director, who discusses the benefits of the... [16 Dec 2007]
A Framework for Distributed Dynamic Load Balancing in Heterogeneous Cluster
White Paper In order to get target, it uses Mobile Agent (MA) to distribute load among nodes in a cluster. In this paper, a multi-agent framework for load balancing in heterogeneous cluster is given. Instead of balancing the load in cluster by process... [10 Jul 2008]
Is the Contact Center Secure?
White Paper The evolution of call centers to contact centers introduced security threats beyond toll fraud loss of confidential data caused by agent turnover. In addition, globalization and pressure to reduce costs has extended enterprises' networks either... [07 Nov 2004]
