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First-Class Services for the Travel Industry: Managing the Quality of Web Services Systems
White Paper Unfortunately, these airlines do not fully participate in the GDSs, requiring instead that travel agents go to their individual Web sites. AgentWare solved the problem by enabling travel agents to use a single Web interface to access fare and... [19 Jul 2005]
Fake airline boarding pass website shut down
News Soghoian's "Northwest Airlines Boarding Pass Generator" enables people to create boarding passes that appeared virtually identical to the ones printed from the Northwest Airlines website. A website that let anyone with an internet connection and a... [31 Oct 2006]
Amadeus Streamlines Processes With New Planning and Reporting Platform
White Paper Amadeus is a leading global distribution system and travel industry technology provider that provides travel agents and airlines with business-critical information. Timely access to company data is vital for Amadeus's Finance department; however... [13 Oct 2005]
Baggage Reconciliation With an ASP Approach
White Paper This paper describes a Baggage Reconciliation System (BRS) offered with an Application Service Provider (ASP) approach for use at multiple airports by multiple airlines and ground-handling agents. Unisys provides the core competencies of program... [05 Dec 2004]
Baggage Reconciliation With an ASP Approach
This paper describes a Baggage Reconciliation System (BRS) offered with an Application Service Provider (ASP) approach for use at multiple airports by multiple airlines and ground-handling agents. Unisys provides the core competencies of program... [06 Dec 2004]
NETGEAR ProSafe Layer 3 Managed Switches With PoE Bring High Performance VoIP to Global Travel Agencies
White Paper SITA World Travel represents a wide range of foreign airlines, serves thousands of U.S.travel agents and consumers, handles over 10,000 passengers annually and is enjoying unprecedented growth. Fielding thousands of calls daily, SITA's 18 divisions... [20 Oct 2004]
Automated Fulfillment for Leading German Travel Agent
White Paper Reduced commission rates from airlines in September 2004 has exerted further pressure on travel agents in a business that is already characterized by low margins. In the next stage, the company's travel agents, and call centers are scheduled to be... [31 May 2008]
Solving Check-In Counter Constraints with ILOG Solver
White Paper This aviation authority must make daily assignments of check-in counters to airlines or handling agents to service departing passengers. This paper describes our progress in developing a computerised check-in counter allocation system for the Hong... [14 Aug 2003]
Online travel agents complain of second class treatment
News The Interactive Travel Services Association says major airlines pay lower commission for flights booked online. A trade association of online travel agents has complained to the US government that its members are not being treated fairly by airline... [21 Oct 1998]
Latin American Airline, TAM, Increases Market Share Using Oracle9iAS
White Paper TAM Linhas Aereas S.A is one of the leading airlines in Brazil. In addition to the company's intranet portal, built using Oracle9iAS Portal, TAM also produced a B2B portal, called eTAM, which enables travel agents to make flight reservations and... [02 Feb 2005]
UK travel agents ignore Web opportunities
News The whole industry needs to switch so everyone can access the data from airlines and travel operators, but at the moment there is no competitive drive. Nearly 90 per cent of UK travel agents are not taking online travel sites seriously, according... [10 Aug 1998]
Ticket to ride: cheap flights, big money
Comment The dinosaurs of the industry - the national airlines and their agents - were at first left looking ludicrously overpriced and low-tech. But five top US airlines are about to launch an online consortium, Orbitz, that will sell tickets for all them... [29 Mar 2001]
EasyJet online, Transmeta and OpenSource
Comment Traditional airlines such as British Airways would dearly like to achieve similar figures. The cut-price airlines are proving that the internet can provide genuine business value. Hence, in principle, the airlines like the idea of establishing... [14 May 2001]
CRM investments failing to foster customer loyalty
News The utility industry suffers from the highest levels of customer churn (18 per cent), while airlines have the lowest (four per cent), the research found. The survey of more than 1,000 UK consumers by Accenture found people spend an average of six... [27 Jul 2005]
Airlines see IT as key to recovery
News With the ASP model airlines have moved to a more variable cost structure. One area of growth that airlines are looking at to enable them to differentiate their services from competitors is offering in-flight email and SMS services. [24 Sep 2003]
