angry customers
RSS angry customersDear Email Customer, Drop Dead?: Here's How You Soothe Angry Customers by Email
White Paper In a perfect world there would be no angry customers. But absent that perfect world, you will have angry customers. Despite their best efforts, most organizations will occasionally frustrate some of their customers. [29 Mar 2005]
Dear Email Customer, Drop Dead?: Here's How You Soothe Angry Customers by Email
In a perfect world there would be no angry customers. But absent that perfect world, you will have angry customers. Despite their best efforts, most organizations will occasionally frustrate some of their customers. [29 Mar 2005]
Angry customers turn on Onetel
News Former Onetel customers have taken the telco to court for breach of contract after the company cancelled its unlimited internet access service and billed users for connection time. The disgruntled customers filed the case at the local court in... [01 Sep 2000]
C&WC faces angry customers
News Cable & Wireless Communications (C&WC) is once again in the firing line following accusations of poor customer service - this time from a leading software firm. The UK arm of Great Plains Software, the US financial and human resources... [19 Oct 1998]
10 Steps to Mingle With CRM Complaints
White Paper In a perfect world there would be no angry customers. But absent that perfect world, you will have angry customers. When customer complaints are handled well, most customers will remain loyal. But when complaints are discouraged or handled poorly... [22 Feb 2005]
HP customers furious over missing XP recovery disks
News Angry Hewlett-Packard customers have forced the computer manufacturer into a U-turn after it scrapped recovery disks for its latest range of Pavilion PCs. Under pressure from angry customers, HP began sending out CDs in late December. [10 Jan 2002]
Opinion: A bad case of worms
Comment It's a huge problem for them and they don't know what to do about it other than respond to angry customers. Along with angry customers, the damage to brand and reputation remains a concern. With phishing scams, viruses, worms and hacker attacks on... [21 Dec 2004]
NTL leaves angry CWC users in the lurch
News NTL's decision to cut off thousands of Cable & Wireless internet users has left customers fuming. Despite NTL's claim to have begun contacting customers in August, many users have only just been informed that the service is to be permanently... [29 Oct 2001]
Third time unlucky: Another online blunder for Barclays
News A spokeswoman for Barclays told silicon.com the bank was aware customers' financial data was retained on their PCs after logging out and that it was company policy to inform all customers in writing. Kennedy, a web project manager with Usecolour... [11 Aug 2000]
Data Management: Getting Clean
White Paper On the customer-service side, bad and out-of-date information can mean failed marketing promotions and angry customers. Dirty data can damage every aspect of the business. The benefits of squeaky clean data are numerous (and, in many ways, obvious... [10 Dec 2006]
The Critical Link - Supervisors
White Paper As the first line of coaching and quality, the primary channel for influencing agent behavior, and the backstop for angry customers, executives know Contact Center Supervisors are critical to the business. [03 Jul 2008]
Advanced Communications: Moving the Phone Online
White Paper Collaborations between suppliers and integrators can get bogged down in finger pointing and political squabbling, resulting in angry customers, delayed projects, and escalating costs. This paper explains the Cisco and NEC team, which introduced the... [03 Jul 2008]
Affective Computing: Listening with More than Your Ears
White Paper To improve service for customers who call help lines or order desks, the Accenture Technology Labs team has developed a revolutionary audio analysis technology for emotion recognition, which can help call center personnel realize when callers are... [24 Feb 2004]
ISP lashes out at BT
News Two angry customers contacted silicon.com earlier today about the problems. The problem brought down websites hosted by the company as well as preventing customers from sending or receiving emails. ISP Fasthosts has blamed BT for a 36-hour outage... [30 May 2001]
CIO Jury: Microsoft licensing slammed by UK IT chiefs
News In the biggest shake-up of the subscription-based SA in the four years it has been running, Microsoft has added technical support, training, desktop deployment planning services and other side benefits in an attempt to placate angry customers. [21 Sep 2005]
