avaya customer experience
For Inchcape Motors, Avaya IP Telephony Solutions Drive the Customer Experience
White Paper Working with Avaya, Subaru has embraced IP technology to streamline communication, introduce more flexibility and improve interaction with customers. The Docklands Subaru super-site is now the showpiece for an Australia-wide focus on innovation and... [24 Apr 2007]
Avaya Contact Center Solutions Help Thailand's Largest Mobile Operator Improve Customer Experience and Agent Productivity
White Paper As a solution a new contact centre platform was designed, deployed, and supported by Avaya who provided the best price, performance and scalability to meet current and future business goals. The company wanted to improve operational efficiency (via... [12 Apr 2007]
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
White Paper Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts have acknowledged Avaya Call Management System... [05 May 2008]
Avaya Dives into the Analytics Pool
White Paper Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain... [20 Mar 2008]
Avaya Global Services: IBM Success Story - Relocation Without Disruption
White Paper Supporting 600 agents, its Avaya Call Center in Madrid offered a continuous 24/7 customer service experience. The challenge was to move an Avaya Call Center to an alternative site 50km away from the original location without any service disruption. [16 Sep 2004]
FANUC Robotics America, Inc. Uses Avaya Contact Center and Mobility Solutions to Provide Personal Touch
White Paper To offer customers multiple communications channels for interacting with its Customer Resource Center, FANUC Robotics chose an Avaya IP Telephony Solution powered by Avaya Communication Manager and Avaya MultiVantage Communications Applications... [18 Apr 2007]
Capco Reduces Its Voice Conferencing Costs by 90 Percent Using Avaya IP Office with Conferencing Center
White Paper As a solution Capco has deployed Avaya IP Office with Conferencing Center that is networked with Avaya DEFINITY Communications Servers. The company wanted to reduce the cost of global voice conferencing, improve conferencing management and enhance... [12 Apr 2007]
Avaya Case Study: Vipnet D.O.O.
White Paper As a solution Vipnet chose an Avaya Contact Center Solution based on the Avaya Interaction Centre application for maximum customer segmentation capability, multimedia contact channels within the contact centre, IR pre-selection, and reporting... [08 May 2007]
Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment
White Paper As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice Self-Service application, as well Nuance speech recognition software. The challenge was to increase number of customers using SSE's Meterline self... [28 Apr 2007]
IP Telephony Solution Helps Customers Take Advantage of Converged Networking
White Paper Customer Effective - one of Avaya's customers that deliver value-added Microsoft CRM solutions - installed Avaya IP Office - Small Office Edition to gain sophisticated communications capabilities and seamless integration with its Microsoft CRM... [22 Jan 2007]
Avaya Case Study: VOXCOM Security Systems
White Paper VOXCOM achieved their desired level of responsiveness to customer alarms and inquiries with an Avaya IP Telephony solution, including Verint's Ultra Call Recording application, which helped VOXCOM enhance agent coaching and quality control. [01 Jul 2008]
Avaya Case Study: Optima Telekom
White Paper As a solution Optima Telekom chose an Avaya IP Telephony solution based on an Avaya S8700 Media Server running Avaya Communication Manager Software in order to enhance customer service, increase revenue, and provide a platform to deliver a wider... [27 Apr 2007]
Avaya Case Study: ValueOptions
White Paper ValueOptions made a strategic decision to standardize on Avaya's cutting edge technology with the Avaya Single Image Switch and Inter Gateway Alternate Routing supporting its operations, ValueOptions is able to leverage staff across its 23 service... [08 May 2007]
Avaya Case Study: Aetna
White Paper In keeping with the Aetna philosophy to provide a superior customer experience, Aetna Specialty Pharmacy chose an Avaya IP Telephony-based Contact Center to support its customer service operations. Aetna continues to introduce innovative products... [07 Sep 2006]
Avaya Case Study: Tiger Direct
White Paper As a solution Tiger Direct chose an Avaya Contact Center Solution based on IP Telephony that connects agents and staff in all locations while providing for reliable and productive remote agents. In order to enhance customer service and agent... [08 May 2007]
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