avaya intelligent
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The Avaya Vision for Intelligent Communications and Open Standards Architecture
White Paper The Avaya MultiVantage Communications Applications portfolio of Business Communications Applications is designed to support Intelligent Communications (technology that seamlessly connects workers, customers and processes to the right people, at... [30 Aug 2006]
A Technical Brief on Cross Platform Integration: Interoperability of Avaya Integration Center, Cisco Intelligent Contact Management and Siebel 7
White Paper This white paper describes the success of the new engineers and tools in working with a $29B global insurance firm to demonstrate full interoperability between Avaya’s Interaction Center (IC) 6.0, Cisco’s Intelligent Contact Management (ICM... [13 Oct 2006]
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting - How Contact Center Reporting and Analytics Can Deliver a Rapid Return on Investment
White Paper Avaya IQ helps the user achieve these goals. That question is answered by analyzing where and how Avaya IQ makes contact centers more effective. Contact centers are under increasing pressure to lower technology costs and increase the return on... [11 Apr 2008]
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
White Paper Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts have acknowledged Avaya Call Management System... [05 May 2008]
Air China Enhances Sales and Customer Service With Avaya Intelligent Communications Solutions
White Paper Air China adopts Avaya contact center solution which is based on IP communications technology, to establish nationwide uniform telephone sales and service centers in Beijing, Shanghai and Chengdu first. [01 Jul 2008]
Asiainfo Improves Operation Efficiency and Reduces Costs With Avaya Intelligent Communications Solutions
White Paper This was solved by implementing an Avaya converged communications solution, integrating IP Telephony and mobility to deliver a high degree of employee mobility, while improving operational efficiency and reducing costs. [12 Apr 2007]
Building a Foundation for SIP With Avaya Intelligent Communications Solutions
White Paper Imagine a communications environment where a central directory server not only knows how to reach an individual's work phone, cell phone, and pager, but also her Instant Messaging (IM) program, e-mail, and PDA. [30 Aug 2006]
The Winds of Change: Be Prepared for Business Continuity and Disaster Recovery With Avaya Intelligent Communications Solutions
White Paper Business continuity is a collection of disciplines that are closely related and often confused with each other. Disaster management, disaster recovery, crisis management, business recovery, emergency planning, and business continuity are all... [30 Aug 2006]
Creating Competitive Advantage for Mid-Sized Businesses With Avaya Contact Center Express
White Paper It offers the ability to leverage Avaya technology, including intelligent routing and integrated IP capabilities, which are available with Avaya MultiVantage Communications solutions such as Avaya Communication Manager and Avaya Call Center... [07 Nov 2004]
Avaya wins BSkyB call centre contract
News Avaya, formerly known as the enterprise networks group of Lucent Technologies, will install intelligent communications systems, including its Elite package, in the centres. Avaya is to design and install two customer contact centres for BSkyB in... [26 Jan 2001]
Avaya: Changing Business, Changing Lives
White Paper Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. This paper presents many of the challenges and issues that are keeping business leaders up at night. [05 May 2008]
Avaya Case Study: City of Drancy
White Paper Avaya met all of Drancy's needs, with the additional benefit of intelligent communications features not originally contemplated by the City. Located in the county of Seine-Sant-Denis, the city of Drancy has 62,000 residents. [12 Apr 2007]
Avaya Case Study: Fresno Unified School District
White Paper As a solution the school chose an Avaya IP Telephony solution featuring Avaya Communication Manager software that links approximately 64 schools across the district on a centrally managed, intelligent IP-based telephony system. [18 Apr 2007]
Hearing a New Voice in Banking: The Branch Gets Personal
White Paper This Avaya white paper explains how "Intelligent Communications" enables today's banks to: Download the paper to learn more about Intelligent Communications and how it benefits financial institutions of all sizes. [05 May 2008]
Intelligent Communications in Education: Reinventing the Student Experience
White Paper Download this Avaya white paper to learn how "Intelligent Communications" capabilities are enabling forward-thinking schools to maximize their value to students. Highlights how innovative institutions can leverage Intelligent Communications to... [12 Dec 2007]
