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Photos: Inside Heathrow's Terminal 5
Photo According to BAA, an automatic baggage handling system will track suitcases whizzing around at 10m per second and pick them out for their destination. Photo: BAA Photo: BAA Photo: BAA BAA had to deploy an environmental relocation team to divert two... [20 Feb 2006]
Photos: Heathrow's Terminal 5 comes alive
Photo In the bowels of the new building is the baggage handling system which BAA and British Airways are both extremely proud of. Photo credit: BAA Photo credit: BAA T5 has been jointly developed by BAA - which runs the airport - and British Airways... [13 Jul 2007]
Leader: IT at the heart of T5
Leader BAA CIO Paul Coby has said the wireless tagging technology will not be used on the baggage system immediately because of cost and logistics difficulties, though it could be added in future. Information systems are a huge concern for the BAA team... [20 Feb 2006]
Why did tech ground Heathrow baggage?
News Although normal service was resumed for passengers on Thursday, the BAA spokesman said continuing problems meant some baggage was still having to be directed manually at T4 behind the scenes. Airport group BAA has still not been able to pinpoint... [21 Feb 2008]
Dear silicon.com... T5 chaos, mobile maladies, and laptop losses…
Comment One bright spot - the data commissioner told BAA exactly what they could do with their fingerprinting plans. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. [03 Apr 2008]
Heathrow T3 tackles lost luggage with RFID
News BAA hopes to recoup the £150,000 cost of the six-month trial from efficiency savings in baggage handling and reductions in the cost of returning lost baggage to customers. Technology firms ALSTEC, Arinc, Arup, Fujitsu and Motorola are partnering... [13 Feb 2008]
RFID tags could slash airlines' $1bn lost luggage bill
News Both BAA and BA also argued that in order to match passengers up with lost bags the RFID handling systems would need to be installed in every baggage system at every airport in the world. The British Airports Authority (BAA) also welcomed the use... [23 Feb 2005]
Heathrow T5: The end in sight for first day blues?
News Walsh added that the backlog of bags generated by the problems is not affecting the day-to-day running of the baggage system and the issues are being addressed by a team of engineers and IT specialists from both BA and Heathrow operator BAA. [31 Mar 2008]
Tech not to blame for Terminal 5 fiasco
News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors. [08 May 2008]
Peter Cochrane's Blog: Airport security frustrations
Comment BAA staff also regularly assailed me to check, at least three times before security, that I have no fluids, balms or other substances in my pockets or hand baggage. On each occasion I have been subject to the new security regime inflicted by BAA... [25 Sep 2006]
Heathrow Terminal 5 suffers first day baggage chaos
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the... [27 Mar 2008]
RFID luggage-tracking lands at Heathrow
News The British Airport Authority (BAA) will install the infrastructure on selected check-in desks around the airport. BAA will use the trial to see how the system compares to the current system of barcode scanning in terms of keeping track of bags. [09 Jul 2007]
Photos: Technology at the heart of Terminal 5
Photo Photo credit: BAA Nick Gaines, BAA business-critical systems director, explained that whatever was built needed to be integrated back into the existing Heathrow infrastructure. He said: "T5 is a technology programme that spreads across BAA. [17 Jul 2007]
BA CEO: Heathrow T5 chaos 'not our finest hour'
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day following the chaos caused by baggage system problems on the... [28 Mar 2008]
Heathrow's high-tech Terminal 5 prepares for take off
News Nick Gains, head of systems for BAA, says: "Information flow is critical to passenger flow in an airport. Tony Douglas, MD of BAA T5, says: "It was the original brown-field site. T5 for BAA is a very big project - it's the gateway to London. [20 Feb 2006]
