baa chaos
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Why did tech ground Heathrow baggage?
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA said it expected to pay compensation to BA over the failure of the... [21 Feb 2008]
Dear silicon.com... T5 chaos, mobile maladies, and laptop losses…
Comment One bright spot - the data commissioner told BAA exactly what they could do with their fingerprinting plans. I'm surprised BAA didn't take a leaf out of the rail industry's book. Perhaps BA and BAA were a tad over-ambitious in transferring all BA... [03 Apr 2008]
Tech not to blame for Terminal 5 fiasco
News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors. [08 May 2008]
Peter Cochrane's Blog: Airport security frustrations
Comment On each occasion I have been subject to the new security regime inflicted by BAA and the resulting long lines of misery at check-in and security. BAA staff also regularly assailed me to check, at least three times before security, that I have no... [25 Sep 2006]
BA CEO: Heathrow T5 chaos 'not our finest hour'
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day following the chaos caused by baggage system problems on the... [28 Mar 2008]
How did the Heathrow T5 launch go so wrong?
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better. [28 Mar 2008]
Heathrow Terminal 5 suffers first day baggage chaos
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the... [27 Mar 2008]
