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Why did tech ground Heathrow baggage?
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA said it expected to pay compensation to BA over the failure of the... [21 Feb 2008]
Photos: Technology at the heart of Terminal 5
Photo The CCTV system, for example, was trialled at Stansted - another BAA airport - and Heathrow's Terminal 1. Photo credit: BAA Nick Gaines, BAA business-critical systems director, explained that whatever was built needed to be integrated back into the... [17 Jul 2007]
How did the Heathrow T5 launch go so wrong?
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better. [28 Mar 2008]
Heathrow T5: The end in sight for first day blues?
News He added that BA and BAA remain "confident that these early difficulties can be overcome" and the terminal will be "highly valued by customers and our staff in the near future and for many years to come". [31 Mar 2008]
Photos of the year
Photo Photo credit: BAA Jointly developed by the BAA and BA, T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw exactly how BAA and BA will implement all the technology in T5. [13 Dec 2007]
Tech not to blame for Terminal 5 fiasco
News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors. [08 May 2008]
Super scanners at UK airports
News Airport operator BAA confirmed it had now installed the advanced threat identification X-ray scanners at its seven airports, including Gatwick, Heathrow, and Stansted. Security has been overhauled at BAA's airports since 2006, with metal archway... [09 Jul 2008]
Dear silicon.com... T5 chaos, mobile maladies, and laptop losses…
Comment Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. I'm surprised BAA didn't take a leaf out of the rail industry's book. One bright spot - the data commissioner told BAA exactly what they... [03 Apr 2008]
Heathrow Terminal 5 suffers first day baggage chaos
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the... [27 Mar 2008]
Photos: Heathrow's T5 tech ready for take-off
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. This is one of the 96 bag drop points air travellers will be... [12 Feb 2008]
Leader: IT at the heart of T5
Leader Information systems are a huge concern for the BAA team that's masterminding the £4.2bn project. BAA CIO Paul Coby has said the wireless tagging technology will not be used on the baggage system immediately because of cost and logistics... [20 Feb 2006]
BA CEO: Heathrow T5 chaos 'not our finest hour'
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day following the chaos caused by baggage system problems on the... [28 Mar 2008]
Photos of the month - July 2007
Photo Jointly developed by the BAA and British Airways (BA), T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw how exactly BAA and BA will implement all the technology in T5. [27 Jul 2007]
Richard Rundle
CIO Profile BAA was bought by Spanish construction business Ferrovial for £10.3bn last year and IT director Richard Rundle's challenges under the new owners are to help simplify the business, deliver higher levels of service and security to passengers... [06 Jun 2007]
Heathrow 'temporarily delays' fingerprint checks
News In the meantime, BAA will open the new Terminal 5 using photographic identification technology already in place. A statement from BAA, which operates Heathrow, said the introduction of fingerprinting technology would be "temporarily delayed... [26 Mar 2008]
