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How did the Heathrow T5 launch go so wrong?
Comment The hope now - both for passengers and BA and BAA - is that these issues are resolved as quickly as possible and T5 goes on to become the resounding success story it has been touted as. British Airways (BA) and BAA spent five years and £4.3bn on... [28 Mar 2008]
Heathrow Terminal 5 suffers first day baggage chaos
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the... [27 Mar 2008]
Photos: Technology at the heart of Terminal 5
Photo Nick Gaines, BAA business-critical systems director, explained that whatever was built needed to be integrated back into the existing Heathrow infrastructure. The CCTV system, for example, was trialled at Stansted - another BAA airport - and... [17 Jul 2007]
Heathrow T3 tackles lost luggage with RFID
News BAA says the database linking the information on the chip to the passenger mobile number will be deleted as soon as the flight has been dealt with. Airport operator BAA hopes this chip could save airport staff hours of time by slashing the number... [13 Feb 2008]
Tech not to blame for Terminal 5 fiasco
News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors. [08 May 2008]
RFID tags could slash airlines' $1bn lost luggage bill
News The British Airports Authority (BAA) also welcomed the use of RFID to help cut the number of lost bags but said significant obstacles to mainstream deployment still remain. A BAA spokeswoman said: "One of the problems is the affordability. [23 Feb 2005]
BA ups IT investment to £85m
News The overall construction project is being handled by airports operator BAA, but BA is already working on the technology plans. British Airways has reaffirmed its commitment to increasing investment in IT despite continuing pressure to cut costs... [08 Sep 2004]
Photos: Heathrow's Terminal 5 comes alive
Photo BAA will officially hand the keys to T5 to BA on 17 September to allow the airline to get staff familiarised with the new workplace and ensure everything is working for the March 2008 opening. T5 has been jointly developed by BAA - which runs the... [13 Jul 2007]
Photos: Heathrow's T5 tech ready for take-off
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. BA crew log onto the airline's system by swiping their crew... [12 Feb 2008]
BA CEO: Heathrow T5 chaos 'not our finest hour'
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The airline attributed yesterday's problems to a combination of factors including staff car parking and security and log on problems for baggage... [28 Mar 2008]
The Weekly Round-Up: 28.03.08
Round-Up BAA, the owner of Heathrow, said yesterday there was a "minor problem with log-ons of the baggage system which affected the baggage on some outgoing flights". The airline is spending a cool $27m kitting out its entire fleet of planes with an in... [28 Mar 2008]
Airport operator tests RFID for mystery application
News Airport operator BAA is experimenting with RFID, a technology which it says could create a "step-change" in the way it does business. BAA clearly has big hopes for the smart chip technology, as its group IT director Richard Rundle told silicon.com... [29 Apr 2005]
