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whitepaper What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and...
[26 Jul 2007]
Comment Indian [BPO] companies are also moving to China. Two thousand years later Xi'an businessmen are once again trying to open up trade links by attracting foreign companies to use their business process outsourcing (BPO) services.
[30 Jun 2006]
whitepaper This white paper explores the need for Offshore BPO in the Healthcare industry and the driving forces bringing about this transition. It not only explains the key dynamics involved in business process outsourcing (BPO) but takes it a step further...
[01 Mar 2004]
News Business process outsourcing (BPO) will become the main type of outsourcing contract next year if it maintains current growth rates, according to market analysts NelsonHall. BPO's share of the global outsourcing market increased from 24 per cent in...
[04 Feb 2005]
News Half of business process outsourcing (BPO) deals over the next three years will run into trouble with cost overruns and unacceptable service, according to a report by analyst Gartner. According to the report, organisations are being lured by the...
[23 Aug 2006]
News Indian services companies are opening business process outsourcing (BPO) operations in rural villages as a way of keeping down costs for customers while bridging the digital divide in the country. As part of an attempt to address this two BPO...
[09 Mar 2007]
News Companies touting business process outsourcing (BPO) services exaggerate their abilities, according to a recent report from Forrester Research. What's more, BPO will not generate the sort of big deals that large service providers desire - deals...
[04 Sep 2003]
whitepaper What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and...
[04 Apr 2007]
whitepaper Organizations in the user as well as the vendor community are playing a key role establishing the offshore BPO concept in this industry. This paper lays out the current state of the industry and expected market dynamics for 2003.
[01 Mar 2004]
whitepaper The basic premise of Business Process Outsourcing (BPO) is that companies focus on their core competency and move their non-core business processes to outsource providers allowing for optimal use of a company's time and resources.
[07 Sep 2006]
News Offshoring and business-process outsourcing (BPO) continue to make up an increasing proportion of outsourcing deals despite a slow start to 2004 in both value and numbers of deals signed. Although actual BPO - involving the outsourcing of a...
[26 Apr 2004]
News EDS has extended its presence in the financial services industry with a £160m, 13-year business process outsourcing (BPO) contract from Liverpool Victoria Friendly Society. As an adjunct to this BPO contract, EDS will get a six-year £51m extension...
[02 Feb 2004]
News Vertex, the business process outsourcing (BPO) arm of United Utilities, has won a landmark £427m public sector deal with Thurrock Council. Vertex beat off competition from Capita and Liberata for the deal, which represents the biggest public sector...
[12 Nov 2004]
News EDS has made a $380m offer to buy a majority stake in an Indian business process outsourcing (BPO) company. The EDS acquisition follows the lead set by IBM in 2004 when it paid an estimated £80m for Indian BPO firm Daksh.
[06 Apr 2006]
News Thames Water has signed a business process outsourcing (BPO) deal with Xansa to offshore to India its metered billing exceptions and customer correspondence operations. The BPO service will handle over 700,000 transactions a year and in one month...
[07 Aug 2003]
whitepaper When looking to develop a Business Process Outsourcing (BPO) strategy, organizations must closely evaluate their current and future IT systems and application environments. Large organizations moving to outsource any of their business processes...
[06 Jul 2007]
whitepaper The client felt that in order to meet the international Standards and requirements expected of a BPO provider, a robust and reliable Disaster Recovery Plan and Solution was required to safeguard against potential unforeseen failures occurring on...
[23 Aug 2006]
News CSC has won a $700m global business process outsourcing (BPO) deal with insurance group Swiss Re. CSC claims the 10-year contract with Swiss Re Life and Health is one of the largest ever BPO deals in the insurance sector.
[09 Jan 2004]
News The Indian government has introduced new tax breaks designed to head off any threat of firms withdrawing business process outsourcing (BPO) operations and moving them to cheaper offshore locations. Multinational corporations with captive BPO...
[07 Jan 2004]
News The worldwide market for business process outsourcing (BPO) for human resources (HR) is expected to reach $24.6bn in 2006, an increase of 4.7 per cent from $23.5bn in 2005, according to Gartner. In Western Europe, HR BPO revenues are expected to...
[01 Sep 2006]
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