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News BT has admitted that its antiquated billing systems are not catering for the needs of its customers. In an exclusive interview with Silicon.com, Paul Wickington, head of customer billing at BT, explained that current systems cater for the company's...
[28 Mar 2000]
News The Welsh Development Agency (WDA) has announced that BT, Manpower and One2One are to set up call centres in Wales. BT's £9.5m call centre will be located in Nantgarw and will open in January 2001. By March of the same year, the centre will employ...
[22 Mar 2000]
News BT is spinning off its network construction business as a part of the restructuring plan announced earlier this year. With the local loop unbundled and other organisations using BT's network, the company is looking to create more business by...
[05 May 2000]
News BT has unveiled its range of consumer broadband Internet services which will go live in July. BT reckons this convenience - added to the fact that the service is unmetered - should encourage users to remain online for longer.
[26 Apr 2000]
News BT has loaned 30,000 PCs to staff for home use as part of its policy to encourage flexible working and raise digital literacy levels in the two years it has been taking part in the government's Home Computing Initiative (HCI).
[14 Mar 2006]
News BT is offering a helping hand to Cable & Wireless customers that have been told by the telco they have 90 days to find a new supplier. BT has set up a free hotline for "worried customers" of Cable & Wireless ditched by the telco earlier this year.
[09 Mar 2006]
News The Inland Revenue has ditched the BT and CSC consortium from the list of bidders for its £4bn IT outsourcing contract, much to the surprise of industry experts. But Anthony Miller, principal analyst at Ovum Holway, said he is surprised to see the...
[17 Jul 2003]
News BT has won a contract worth £15m to supply T-Mobile's 12 million users with directory enquiries services. The mobile phone provider has chosen BT as its preferred enquiries provider, using the BT number 118 500, created after Oftel put an end to...
[17 Jul 2003]
News BT and Siebel Systems have expanded their six-year partnership so the telco will be able to resell the business application company's OnDemand customer relationship management service to small and medium-sized businesses.
[03 Dec 2003]
News The UK government has handed a lucrative contract to BT for the development of its UK Online open government portal. Awarded by the Cabinet Office, the contract with BT's government division and BT Syntegra is part of Tony Blair's administration...
[20 Apr 2000]
News Online bank Egg today announced it is teaming up with mobile operator BT Cellnet to develop Wireless Application Protocol (WAP) services for customers. Egg will begin delivering mobile banking services via BT's Genie mobile Internet service on 25...
[17 Apr 2000]
News BT already owns 40 per cent of The Mobile Phone Store, comprising 129 stores across the country. This brings the total number of shops controlled by BT Cellnet to 300. British Telecom is to strengthen its retail presence by spending £40 million on...
[14 Apr 2000]
News Telecoms giant BT has given the go-ahead to its plans to outsource directory enquiries to India. In a statement, BT said its Next Generation Contact Centre (NGCC) reorganisation will reduce the number of its call centres in the UK from 104 to 31...
[07 Mar 2003]
News BT is to separate into wholesale, retail and service-orientated units, in an effort to increase its share value and discourage takeover bids. I can't see how BT wholesale can keep prices up where they have been for so long.
[14 Apr 2000]
News BT is to split into a number of standalone business units in an effort to ensure future growth and almost certainly increase its market worth. Around the world, it will present itself as an IP - and data-centric wholesale business, dubbed Ignite; a...
[13 Apr 2000]
News BT Cellnet today announced plans to beef-up its mobile Internet strategy with expansions to its Genie service, and what it claims is the first pre-pay WAP (Wireless Application Protocol) phone in the UK.
[09 Mar 2000]
News BT is heading up a £46.9m, five-year IT services contract to revamp the infrastructure of transport company FirstGroup. The business consortium - comprised of BT, HP and US-based MegaPath Networks - will link up 700 FirstGroup sites in the UK and...
[07 Mar 2006]
News Chief technologist at BT, Peter Cochrane, is not content with supplying a vision of the future to one of Europe's largest telecoms operators. Trying to introduce that spirit of entrepreneurship to BT, however, is a different matter.
[08 Mar 2000]
News BT has responded to recent moves by Altavista and NTL to cut the costs of getting online by shaking up its own Internet access fees - although the changes announced today will not necessarily affect the charges end users have to pay.
[08 Mar 2000]
News BT will bid for licenses to operate third generation mobile phones across Europe, according to a German newspaper. Pat Gallagher, BT Europe president, told German paper, Frankfurter Allgemeine Zeitung, that the telco is looking to secure licences...
[07 Mar 2000]
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