business service management process
Architecture in Practice, Part 7: Scenario 3: Business Process Management and SOA - Realize Flexible Service Connectivity With Different ESBs
White Paper This installment in the Architecture in practice series focuses on the Business Process Management (BPM) scenario, the third of the SOA scenarios. View Service-Oriented Architecture (SOA) within a software-development life cycle context using the... [26 Apr 2008]
Service-Oriented Architecture and Business Process Choreography in an Order Management Scenario: Rationale, Concepts, Lessons Learned
White Paper A large telecommunication wholesaler, supplying its services to more than 150 different service retailers, enhanced the process integration capabilities of its core order management system through wide-spread use of SOA, business process... [09 Mar 2007]
SOA & BPM Service Oriented Architecture & Business Process Management: Primac Systems' Roadmap for 2007
White Paper This paper describes Business Process Management (BPM) and Service Oriented Architectures (SOA) and explores the relationship between them in creating business agility. By putting BPM, SOA and Job Definition Format (JDF) together, separation of... [08 Mar 2007]
Innovate Over ERP with Service-Oriented Architecture, Business Process Management, and Enterprise Social Computing
White Paper Discover how the right mix of Service-Oriented Architecture (SOA), Business Process Management (BPM), and Enterprise Social Computing can dramatically increase the return on your ERP investment, by giving you better visibility into your... [26 Jun 2008]
Dynamic Business Process Management Solutions for: Complex Order Management Service Lifecycle Management Network Planning & Rollout
White Paper Certain leading operators are now starting to deploy solutions based on Business Process Management technology to provide this agility. For all operators, whether Fixed or Mobile, the ability to quickly introduce and support new services will soon... [03 Jul 2008]
Service Level Management: Rapidly Improving Responsiveness Through Business Process Integration
White Paper The end of the dot-com boom and the subsequent return to business fundamentals has precipitated a great interest in the concept of Service Level Management. This paper explores new ways for service providers and private operators to leverage... [24 Feb 2004]
SmartDraw in Business Process Management: Ringing SmartDraw for Customer Service Call Diagrams
White Paper California-based OutsourceIT develops solutions to improve process management and workflow. The company specializes in Interactive Voice Response (IVR) systems, which allow live callers to interact with a database of set options and prompts. [27 May 2004]
Business Process Management - The Key to Efficient Government
White Paper To achieve more efficient, businesslike, and better managed governments, federal, state, and local agencies have set out to consolidate processes, restructure or reengineer activities, adopt better business management practices, and terminate... [23 Aug 2005]
Achieving Business Service Management Value Within Mainframe Environments
White Paper Today's mainframes host critical data, process critical transactions, and host many essential components of customer-facing, Web-based applications. The evolution of the mainframe from a single dominant platform to one that shares business-critical... [31 May 2008]
Batch and Business Process Management
White Paper Job scheduling solutions such as ORSYP's Dollar Universe helps you to deliver the right information, to the right people, at the right time by: guaranteeing the accuracy of the information delivered, handling a large volume of processes on... [17 May 2006]
Cerner Applies Business Service Management Methodology in the Healthcare Industry to Ensure Availability of Critical Care Systems
White Paper Cerner Corporation is the leading supplier of information technology to the healthcare industry, helping more than 1,500 clients worldwide eliminate error, variance and waste in the health care process. [16 Sep 2005]
Streamlining Government With Business Process Management (BPM) Focusing on Best Practices
White Paper Join this Web seminar and hear Tim Garza, Chief Enterprise Modeling & Management Division, California Public Employees Retirement System, (CalPERS) discuss how CalPERS used BPM to exceed crucial service delivery imperatives, reduced unit costs of... [29 May 2004]
Centrata Service Delivery Management Suite 4.0: Transforming the Way IT Does Business
White Paper With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. The result is reduced costs, improved service levels and better communication between IT... [26 Jul 2005]
Delivering on Demand Business Agility With Business Process Management
White Paper This white paper discusses the importance of flexible automatic business processes that allows observing how the company operates and reacts quickly to market changes, which will provide optimum service levels to users, customers and trading... [24 Feb 2004]
4PL Versus 3PL A Business Process Outsourcing Option For International Supply Chain Management
White Paper Businesses outsource for many and varied Reasons increase shareholder value, reduce costs, business transformation, improve operations, overcome lack of internal capabilities, keep up with competitors, gain competitive advantage, improve... [24 Feb 2004]
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