call center - contact
The Upside of Downsizing: Call Center Growth in Mercosur
White Paper Paper explains how Paging companies are transforming themselves into call centers and what is driving call center growth in Latam. [24 Feb 2004]
Call-Center Comparison Guide
White Paper Compare these VoIP call-center vendors to find the best one for your business. So, you know that a VoIP call-center enhances customer service and, in return, helps attract and retain customers. But which VoIP call-center vendor do you choose for... [02 Jul 2008]
Call Center Solution Helps BMW Financial Services Keep Customers on the Line and Profits on the Rise
White Paper To fix the situation, BFS installed the TeleVantage Call Center solution from Artisoft, built with telecommunications building blocks from Intel. Headquartered near Oslo, Norway, BMW Financial Services (BFS) provides financing alternatives for... [23 Mar 2006]
Call Center Operations
White Paper The customer, a Swiss company specializing in development and marketing of workflow management software, had already had call center operations system partially implemented but would like to re-engineer the existing software and develop scalable... [03 May 2007]
Call Center Software: Customer Service, Legendary Journeys, and Fairy Tale Endings
White Paper All too often, callers into a corporate call-center experience their own, personalized Odyssey. They are buffeted by voice-response-units and call-flow setups that land them on a series of uncharted islands of confusion. [24 Feb 2004]
Call Center Voice Biometrics Is Coming
White Paper In the call center world, voice biometrics is the ideal solution: it provides higher levels of authentication/verification, but keeps costs low by increasing process automation. Time is money, and a large call center can save tens of thousands of... [19 Apr 2007]
Kookmin Bank Becomes a World-Class Financial Institution by Deploying an IP-Enabled Call Center With Nortel Networks Solutions
White Paper Kookmin selected Nortel Networks solutions to build its IP-enabled call center. Built on an installed base of Nortel Networks Meridian I PBX previously deployed by Kookmin, the IP-enabled Symposium Call Center Server has become a solid and scalable... [29 Nov 2004]
Cisco Gold Partner CTI Deploys Call-Center Solution for Florida Credit Union
White Paper CTI) to overhaul its communications systems, including the phones on employees' desks, its call center infrastructure, and its credit card-approval system, while ensuring the tight network security that financial institutions require. [21 Nov 2005]
Global Call Center Network Secured by Nokia IP Security Solutions
White Paper Amada, Japan's leading industrial machine manufacturer operates multiple call centers around the world. With Nokia IP security solutions deployed in their offices and data center, Amada achieved global network integration with highly reliable... [24 Feb 2004]
Maximizing Call Center Value from Inbound & Outbound Calls
White Paper As every call center manager knows, these calls need to be treated differently at the call center level and by the call center agent. The call center needs to take into account both types of calls if it is to provide customer satisfaction and... [20 Apr 2004]
Flat, Consolidated, and Global: A New Multi-site Call Center Model
White Paper This White Paper explores the business benefits, operational models, and enabling technologies for the multi-site call center. Although the dominant 1990Â’s multi-site call center technology model served enterprises well, the assumptions behind... [23 Jul 2007]
Allstate: Internet and Call Center Channels
White Paper Building on a long relationship with Allstate, Accenture deployed eight development teams to help design and implement The Good Hands Network, which adds integrated Internet and call center channels to the existing system of local agents. [13 May 2004]
Hutchison Essar Telecom - A Connection to Smoother Call Center Operations
White Paper Hutchison engaged the services division of Hewlett-Packard India to implement MetaFrame Presentation Server across Hutchison's own call center, the outsourced call centers and the dealer network. The company previously incurred high expenses on... [27 Jan 2005]
The Call Center Revolution
White Paper What financial services institution could compete today without a call center? Companies of every size and type are beginning to realize that investing in state-of-the-art call center capabilities can be their single best competitive differentiator. [24 Feb 2004]
Cisco Systems Teleworking Technology Helps Unumprovident Retain Its Most Valued Call Center Employees
White Paper They faced the challenge to retain the best call center agents to maintain quality and reduce training costs and to increase availability of valuable office space and to deploy teleworking links that are secure, reliable, and easy to manage. [01 Mar 2005]
Keep updated for stories matching call center - contact via RSS
