call centre
RSS call centre"I'm sorry but the computer's a bit slow today" - call centre angst in the 21st century
Comment While the call centre boom may have peaked in Europe, by some estimates such operations will continue to employ one in 25 Europeans over the next five years, and new 'offshore' facilities in countries... [08 Apr 2003]
Call centre to create 1,000 jobs up North
News Up to 1,000 jobs will be created with the opening of a UK call centre in the North of England serving major telecoms companies. Garlands Call Centres, which had a £50m turnover last... [03 Jan 2008]
Nortel Networks Case Study: Call Centre Solutions
White Paper Call Centre Solutions Ltd.is a Call Centre Operator based in Dublin, Ireland. The challenge was to select an advanced, continuously updated, and flexible... [30 Oct 2004]
Call centre outsourcing to mushroom
News One in 15 of all US call centre jobs will be offshored or near-shored by 2008 but staff needn't fear losing their jobs. Currently, only one in 24 of all call centre... [07 Nov 2003]
Call centre exodus from UK shores continues
News The number of call centre agents in the UK and across Europe is on the increase despite growth in outsourced and offshore facilities. There is a perception that offshoring call... [15 May 2003]
Call centre crisis: waits up, staff morale and budgets down
News The Merchants Global Contact Centre Benchmarking Report was based on interviews with 200 contact centres worldwide and discovered that when it comes to answering consumers' queries, call centres are... [07 Nov 2003]
Call centre staff losses blamed on team leaders
News The report looks at the satisfaction ratings of call centre agents and claims the results differ according to the team they work with rather than company as a whole. Chris Davis, call... [07 Sep 1998]
Call centre horror: Why robots give lousy customer service...
Comment So the Changing Rooms team have been drafted in to tart up a Grimsby call centre, hanging mirrorball (for Fridays) at the ready. The TUC reckons 1.5 million Britons work in a call... [29 May 2001]
Call centre boom flattened by the Internet
News The boom in the UK's call centre industry has come to an end and the next millennium will see its decline, according to The Smith Group, a provider of customer management products. The Group believes the... [07 May 1999]
Leader: Call centre security lessons
Leader Cries of 'told you so' are likely to be ringing in the ears of the pro-offshore outsourcing lobby today with news that three Indian call centre workers allegedly stole $350,000 from the accounts of US... [11 Apr 2005]
Leader: Call centre outsourcing - so predictable?
Leader If you work in a public sector call centre in the UK we have a message for you - watch out. And finally, call centre outsourcing is predicted to rise according to a... [07 Nov 2003]
Call centre monkey storms to mayoral victory
News The monkey in question is H'Angus, the simian mascot of Hartlepool United football club, also known as 28-year-old call centre manager Stuart Drummond. Besides opening up an entire new career path for... [03 May 2002]
Call centre waiting times: Blame the technology
News Call centre dead air - those few silent seconds or minutes while an agent digs around to find your details - could be down to technological bumbling, a survey has found. According to new research out... [09 Feb 2004]
Call centre staff: Hated by most, loved by Eyretel
News CRM software firm Eyretel has moved into profitability six months ahead of schedule due to customers' continued heavy investment in call centre technologies. The rise of the call... [15 Nov 2001]
Call centre explosion continues
News Despite near universal contempt for the call centre experience, among both employees and customers, research group Datamonitor predicts the sharp growth will continue - meaning more than two per cent of... [29 Jan 2002]
