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Call centres lose in love stakes
News Bust through tech jargon with silicon.com's Cheat Sheets. Customers are increasingly dissatisfied with call centre service - but technologies such as VoIP could help. Global customer satisfaction with call centres has fallen to 68 per cent - down... [20 Mar 2007]
A Distributed Defeat for Distributed Denial of Service
White Paper They are at heart a manifestation of what economists call the `tragedy of the commons': while everyone may have an interest in protecting a shared resource (Internet security), individuals have a stronger motive to cheat (connecting insecure... [24 Feb 2004]
Microsoft earmarks $1.5bn for Yahoo! staff
News Check out silicon.com's latest Cheat Sheets… Google Android Video: ID cards BBC iPlayer Galileo CRM Biometrics The documents include transcripts of a conference call hearing on 24 March between... [30 Apr 2008]
'Fake' scam text messages warn against rip-offs
News Cheat Sheets ¦ Galileo ¦ Cheat Sheet: Mobile TV ¦ Cheat Sheet: Femtocell The second message also lets people know about a free text message service called SMSus that allows you to text the details of a premium rate number and receive... [15 Feb 2008]
BT's Ribbit buy to take on Android?
News Cheat Sheets Cheat Sheet: Google Android Cheat Sheet: Mobile TV Cheat Sheet: Galileo Video Cheat Sheet: Femtocells The company's multi-protocol softswitch, or software-based call-switching technology, can also... [30 Jul 2008]
The Weekly Round-Up: 07.05.04
Round-Up The Round-Up had to turn to Google to find out who Dubya's uncle is - for the sake of a rather childish joke - but at least it's not passing off knowledge as it's own - unlike people who cheat in pub quizzes… cue seamless link to the next story. [07 May 2004]
Top 10 software stories of the year
News Cheat Sheet: Social networking And as our cheat sheet explains, there are quite a few uses - from marketing to networking tools and from generating new business to virtual worlds. The UK Oracle User Group said there is room for improvement in... [14 Dec 2007]
Telcos: Is expansion the answer?
News Check out some of silicon.com's telecoms Cheat Sheets¦ Fixed-mobile convergence ¦ BT's 21CN ¦ Wireless mesh networking Good call. Telecoms players are taking a major risk when expanding services to counter declining revenues, according... [12 Jan 2007]
Orange to cut 450 jobs
News Check out silicon.com's latest Cheat Sheets… QR codes Working from home Google Android Video: ID cards BBC iPlayer Orange plans to cut up to 450 jobs and ditch some of its offshore Indian call centre work... [04 Jun 2008]
Video Cheat Sheet: Data Breaches
Video Watch the latest silicon.com video Cheat Sheet to find out what all the current fuss about data breaches is about. Plus, discover what steps the government and privacy watchdogs are taking to prevent any more embarrassing leaks such as HM Revenue... [25 Apr 2008]
RIM doubles quarter profits
News Bust through tech jargon with silicon.com's Cheat Sheets. However, Jim Balsillie, co-CEO of RIM, noted on a conference call that RIM is starting to develop more of a following among consumers, expanding beyond its typical business users. [03 Apr 2008]
ING Direct completes mortgage IT push
Case Study Bust through tech jargon with silicon.com's Cheat Sheets. Capgemini was responsible for systems integration, building interfaces with ING Direct UK's accounting, banking, website and call centre systems and with external systems at credit agencies... [04 Jan 2007]
BOC faces £20m Sarbanes-Oxley compliance bill
News For more on SOX check out silicon.com's Cheat Sheet. In a conference call, Charles Spence, director of financial control at BOC, said of the group's increasing corporate costs: "One of the underlying drivers is the cost of compliance with Sarbanes... [03 Aug 2005]
Mobile TV: Europe switches on to DVB-H
News Bust through tech jargon with silicon.com's Cheat Sheets. Watching mobile television should become for every European as easy, attractive and affordable as making a phone call," she said, describing it as a "vitally important industry for Europe". [30 Nov 2007]
Cheat Sheet: Location-based services
Cheat Sheet For a complete list of Cheat Sheets type 'CS1' into the silicon.com Search It works by identifying the base station that is supplying the best signal at a particular time and assuming you're somewhere in that cell, just like when it connects you to... [02 Jan 2002]
