management in case studies
IF thunders ahead with document management
Case Study Online bank Intelligent Finance (IF) has met mortgage regulation compliance deadlines by implementing a document management system which it predicts will pay back tenfold over the next five years. He added: "The second... [13 Jul 2005]
Hasbro sorts its SOX with content management software
Case Study Hasbro decided to use the LiveLink content management system for this too. Toy manufacturer Hasbro has extended the use of its content technology to help it also ensure Sarbanes-Oxley (SOX) compliance. [16 Sep 2005]
Blackpool saves £2m with contact management
Case Study He decided to consolidate citizens' records as a resource that would be shared by a number of departments, based around a contact management system provided by software and services specialist Lagan. Blackpool council... [06 Aug 2007]
Danone on health kick with Itil
Case Study Danone has improved the management and development of its IT infrastructure after implementing an IT infrastructure library (Itil) framework. The company worked with software company BMC and used its IT Service... [30 Jul 2008]
Law firm gets SaaSy with email security
Case Study International law firm Ashurst LLP has turned to web-based email management to help drastically reduce spam and free up time for its tech team. Ashurst has been using technology from email management... [15 Jul 2008]
Environment Agency cleans up with CRM
Case Study The Environment Agency is expanding the capabilities of its call centre and extending its use of customer relationship management (CRM) technologies to create an end-to-end view of enquiries from the public. [29 Sep 2005]
Cambridge Uni keeps tabs on web traffic
Case Study The University of Cambridge is using network management software to help monitor and load-balance a massive increase in web traffic across its campus-wide admin network. The university's management... [05 Oct 2007]
Mothercare tears up paper-based store comms
Case Study Mothercare has sped up communication times and boosted the effectiveness of marketing campaigns across stores by implementing a store management and communications application from Triangle. Because the Epos system,... [03 Jul 2007]
HBOS zips up latest phase of procurement project
Case Study Banking giant HBOS has completed the latest phase of a supplier relationship management project which is key to achieving the cost savings the company promised would flow from the merger of Halifax and Bank of Scotland. [30 Jun 2005]
Property managers bin BlackBerrys
Case Study Property management company Nelson Bakewell has ditched BlackBerrys in favour of Windows Mobile-based devices. Now workers who regularly go out into the field will be equipped with either an M600, an M30100 or a C600... [06 Mar 2007]
Software helps agency hit FOI target
Case Study The London Development Agency (LDA) is using content management software to help it comply with the Freedom of Information (FOI) Act - and improve its knowledge management. Linda Chandler, head of... [20 Jun 2005]
Renault goes multilingual
Case Study Using technology from global information management specialist, SDL, the French car manufacturer has translated technical and service information into local languages for many of its overseas dealers. [06 Jun 2008]
Bank automates to boost customer service
Case Study The financial services company has settled on Pegasystems' SmartBPM as its enterprise business process management (BPM) toolset. Initial projects include the Securities, Asia Pacific Retail Lending and the Global... [06 Feb 2006]
Zoo charity discovers benefits of going beyond Outlook
Case Study The Zoological Society of London (ZSL), a charity which runs the London Zoo and other wildlife conservation projects, has improved the efficiency and productivity of a small IT staff by rolling out new asset management... [20 Jun 2006]
Lloyds TSB banks on SAP SRM
Case Study The bank recently completed the rollout of a supplier relationship management (SRM) e-procurement system from SAP to provide a single and easy to use purchasing system. Capgemini assisted the transition to the new... [12 Jun 2007]
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