outsourcing in case studies
How outsourcing saved Zurich's IT
Case Study Zurich, one of the world's largest insurers, has revealed how outsourcing helped turn around its IT department and a $3.4bn loss. More on outsourcing… Gov't stung by 'rip-off'... [10 Jun 2008]
Carphone Warehouse's 'bumpy road' to outsourcing success
Case Study Carphone Warehouse has revealed how it overcame teething problems in its use of outsourcing. More on outsourcing… Gov't stung by 'rip-off' outsourcing deals Shell signs $4bn IT... [28 May 2008]
Councils gang up to reap rewards of IT outsourcing
Case Study So Lichfield found a partner in the nearby Staffordshire Moorlands District Council, and the two councils started entertaining bids from outsourcing firms. Faced with difficulties recruiting high-calibre IT staff and a... [14 Oct 2005]
NHS trusts to save £5.5m from outsourcing contract
Case Study NHS trusts in the North West of England have streamlined their document and print management services. The North West Collaborative Procurement Hub (NWCPH) signed a five-year contract with Xerox and predicts it will amass cost savings of... [14 Sep 2007]
How Aviva bet big on India
Case Study There are three providers for business process outsourcing (BPO), 247, EXL and WNS, once upon a time BA's captive operation in India which it then spun out. The very precise forecast is that by 2008 there will be 7,607... [18 Oct 2005]
Everton FC gets a kick out of IT
Case Study Phillip Davies, systems analyst at Everton, told silicon.com the outsourcing of the payment processing has been a "massive change" for the IT department. The IT department has seen benefits as a result of the... [11 Jan 2007]
TalkTalk Direct gets faster on its feet
Case Study The business process outsourcing division of Carphone Warehouse upgraded to Fujitsu Siemens Primepower servers to run its core systems - including CRM, billing and reporting apps - between August last year and January 2007. [11 Oct 2007]
Council saves by streamlining PC procurement
Case Study Northumberland County Council (NCC) has slashed its PC maintenance bill by streamlining and outsourcing its procurement. The council serves a population of 310,000 people between the borders of Newcastle and Scotland. [11 May 2007]
Deutsche Bank looks to Russia for 'Six Degrees' of CRM
Case Study Work on the system began four years ago and has since involved outsourcing most development to Russian IT services outfit Luxoft. Investment bank Deutsche Bank (DB) has set up a complex client relationship management... [16 Mar 2007]
Insurance firm updates disaster recovery plans
Case Study Running a data centre would distract me from working with colleagues [in insurance]," he says and he is generally an advocate of outsourcing. Aspen Insurance Holdings Limited is a reinsurer - an insurers' insurer - that... [11 Apr 2006]
Vista basks in public sector praise
Case Study On top of that, because the company's systems estate was streamlined as a result of the testing and upgrade, he is saving 20 per cent on his outsourcing costs. Microsoft's Windows Vista operating system, launched in... [30 May 2008]
Blackpool saves £2m with contact management
Case Study Baron said: "There are many business process outsourcing propositions that look fine at the desk but unless you actually study how it works with the people doing their day-to-day jobs, they won't provide the change you... [06 Aug 2007]
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