retail in case studies
Musical retailer improves stock visibility
Case Study Pro audio music retailer Digital Village implemented a retail software management system to improve productivity and sales in 2003. This system had to be polled every night and was little use to sales staff in the stores... [08 Apr 2008]
Publisher purges thousands of unlicensed fonts
Case Study Publishing giant Faber & Faber is wiping away the chance of costly law suits by using software to purge unlicensed fonts.silicon.com Retail & Leisure Get the latest retail and leisure news straight to... [22 Feb 2008]
O2 stops fraudsters with online ID checks
Case Study The verification system, called 'URU', was introduced in August to all of O2's 350 UK stores and those of major retail partners, including The Link which O2 acquired earlier this year.silicon.com Retail... [20 Nov 2006]
L'Oréal gets business planning makeover
Case Study The UK arm of the cosmetics company is using Cognos Planning software to forecast which products customers - retail outlets such as Asda, Boots and Tesco - would be most interested in buying. After getting over the usual... [19 Feb 2007]
Concert hall makes sure callers don't sing the blues
Case Study The 5,000-seat venue gets 1.2 million visitors each year - and receives 520,000 calls through its contact centre.silicon.com Retail & Leisure Get the latest retail and leisure news straight to your inbox. [30 May 2007]
St Paul's Cathedral upgrades shopping tech
Case Study Although it is an independent store, it has all the requirements of any other busy retail environment - with a couple of others specific to a world-class tourist site. St Paul's Cathedral Enterprises MD, Mark McVay,... [09 May 2007]
VoIP a perfect fit for Gieves and Hawkes
Case Study It employs around 160 people and has a turnover of £20m.silicon.com Retail & Leisure Get the latest retail and leisure news straight to your inbox. Bespoke tailor Gieves and Hawkes has moved over to a... [15 Apr 2008]
Specsavers boosts customer vision with CRM system
Case Study Specsavers was in danger of damaging that brand through outdated customer data management, prompting it to install a dedicated CRM system last year.silicon.com Retail & Leisure Get the latest retail and... [04 Jan 2008]
Holiday company steps up data security
Case Study Attraction World sells holiday packages and travel tickets on behalf of numerous travel agents - as well as directly to the public - and its database is central to the business.silicon.com Retail & Leisure [17 Aug 2007]
National Lottery bets on web reporting
Case Study So we needed to be more proactive.silicon.com Retail & Leisure Get the latest retail and leisure news straight to your inbox. Camelot is using web monitoring technology to improve the online experience... [09 Jul 2007]
TalkTalk Direct gets faster on its feet
Case Study Since installing the new servers, the company has seen an 88 per cent reduction in the time needed to generate information on customer billing.silicon.com Retail & Leisure Get the latest retail and... [11 Oct 2007]
Tesco.com takes stock with Windows Vista
Case Study A major consideration was security, of both customer information - such as payment details and addresses - and source code for the website.silicon.com Retail & Leisure Get the latest retail and leisure... [31 May 2007]
BA saves £500m with smart shopping software
Case Study Speaking at an Ariba event in London, Tim Richardson, general manager of procurement operations for BA, said back in 2000 the procurement department was in "complete disarray" - with too many staff, no clear buying procedures and around... [07 Mar 2007]
American Golf drives expansion with store system
Case Study The retailer has grown steadily over the last 20 years and is set for further expansion at the rate of three to five stores a year, and is also considering a move into mainland Europe, having estblished a presence in the next two... [14 Sep 2007]
It's good to talk, says supermarket chain
Case Study Sales information flowed down to the store and stock management issues flowed up to HQ.silicon.com Retail & Leisure Get the latest retail and leisure news straight to your inbox. Somerfield has reaped... [13 Jun 2007]
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