shaping in case studies
Sainsbury's scrutinises buying habits to woo customers
Case Study This capability has proved exceptionally useful in shaping business improvement strategies by, for example, enabling stores to take note of customer complaints, to act on them and then entice customers back with specific, targeted coupons. [24 Jun 2005]
How to grow your own eco-friendly tech team
Case Study The eco-friendly stance of the Eden Project is also shaping the decisions made in its IT operations. Eden gets around 1.2 million visitors per year, drawn to the giant futuristic bubble-like greenhouses known as 'biomes' which contain plants from... [13 Sep 2006]
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