support manager in case studies
Cambridge Uni keeps tabs on web traffic
Case Study Andy Richardson, operations support manager for MIS told silicon.com: "In effect we run the university's business systems. The university's management information service (MIS) team has been running the... [05 Oct 2007]
Testing boosts Friends Provident's ecommerce apps
Case Study The testing software gets regular use, Peter Bates, Friends Provident development support manager, added: "We might have ecommerce delivering every two months but there will be other projects. We were... [08 Nov 2006]
Bank group cuts out software duplication
Case Study IT procurement manager at HBOS FS, Christine Robertson, said executives realised that software contracts were not being centrally managed and maintained. Robertson added: "There was no clear understanding of the annual... [07 Nov 2005]
Norton Rose reaps rewards of comms upgrade
Case Study Anthony Salter, programme manager at Norton Rose, said the communications network integrates a host of features and capabilities which can help staff work more effectively and efficiently, without increasing costs. [23 Aug 2007]
AstraZeneca brings its email bang up to date
Case Study Speaking to silicon.com, Gary Keogh, global programme manager at AstraZeneca, said: "We hadn't invested in the email system for maybe 10 years or more, so we needed a big, big replacement project. The old system was... [23 Jan 2008]
Mothercare tears up paper-based store comms
Case Study Mothercare project manager John Kerr recalled that the organisation previously used a combined AS400 messaging and paper-based system. Kerr decided he wanted to use Triangle's Retail Manager application... [03 Jul 2007]
Insurer tightens security with laptop encryption
Case Study Swiss Re project manager Fredi Schmid said the encryption is being rolled out in 70 offices in 30 countries. Of course we needed to train support staff but that's a technology-specific problem, not product. [16 Jun 2005]
Police get extra back-up by linking systems
Case Study John Downard, IT system support manager at Sussex Police, explained: "We get 700,000 incidents a year that we record on our command control system. Two police forces have linked their systems to allow... [23 Aug 2005]
PDAs to fight war on hospital wear and tear
Case Study Repairs manager Peter Hurst said the system has shaved vital minutes off the time it takes to manage jobs and keep hospital equipment and facilities running smoothly. The team of 26 workmen in the Operational... [18 Jan 2008]
Sports council cuts hassle with blades
Case Study IT manager at the Sports Council for Wales, Simon Napper, told silicon.com: "The hardware we had was coming to the end of its useful life and it was getting harder for the support company to find spares,... [01 Nov 2006]
Wireless network boosts college options
Case Study Ian Meaton, network manager at the college told silicon.com: "These e-learning programmes and resources play a pivotal role in ensuring all our students, whatever their disability, gain access to the highest quality... [04 Jan 2007]
Coventry Uni picks Microsoft over Novell's Netware
Case Study Colin Bruce, IT manager at Coventry University, explained that the existing infrastructure was limited the choice of software available to departments. It will provide faster log-in for users and greater levels of... [18 Jul 2005]
Supercomputer boosts brain research
Case Study Spiro Stathakis, IT systems manager for Cubric, told silicon.com: "The lead time for getting a study done has decreased dramatically. The team has been using the supercomputer for 10 months to support... [14 Jun 2007]
Software helps agency hit FOI target
Case Study LDA, said the project started 18 months ago when the LDA hired a records manager and started developing policy. The agency prepares the Mayor's business plan for London and invests more than £300m in projects to... [20 Jun 2005]
Hospital puts wireless at heart of tech plans
Case Study Another 500 access points will be needed to cover the majority of the buildings on site, and by 2008 the hospitals could have full coverage across the 80 acre site, according to IT manager Paul Duffy. [17 Aug 2006]
Keep updated for stories matching support manager in case studies via RSS
