centre solution
RSS centre solutionSichuan Mobile Building Customer Satisfaction With Avaya Contact Centre Solution
In order to remain competitive and to provide the best customer service, the company needed to expand its contact centre to handle increased customer traffic and implement an outbound customer contact solution that would enable it to be more... [05 Sep 2006]
MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution
Its key challenge was to find a solution that would keep its online business running 24x7 and deliver a complete customer experience. MakeMyTrip.com needed a reliable, robust and expandable solution to support its growth while still remaining cost... [11 Jun 2008]
Kyobo Life Insurance Discovers Superior Call Handling and Scalability With the Avaya IP Contact Centre Solution
White Paper Kyobo Life Insurance Company communications strategy called for a flexible call centre solution that was capable of integrating diverse communication channels, including telephone, e-mail and fax, while effectively responding to the changing needs... [07 Sep 2006]
Amicus Outsourcing Stands Out From the Competition With an IP Contact Centre Solution From Avaya
White Paper To keep pace with competitors both at home and abroad, the company needed a contact centre solution that would help differentiate its customer support. The company chose an Avaya Contact Centre Solution powered by Avaya Communication Manager and... [07 Sep 2006]
Amicus Outsourcing Stands Out From the Competition With an IP Contact Centre Solution From Avaya
To keep pace with competitors both at home and abroad, the company needed a contact centre solution that would help differentiate its customer support. The company chose an Avaya Contact Centre Solution powered by Avaya Communication Manager and... [05 Sep 2006]
Sichuan Mobile Building Customer Satisfaction With Avaya Contact Centre Solution
White Paper In order to remain competitive and to provide the best customer service, the company needed to expand its contact centre to handle increased customer traffic and implement an outbound customer contact solution that would enable it to be more... [07 Sep 2006]
Tenants and Landlords See Eye-to-Eye With Ontario Rental Housing Tribunal's Avaya Contact Centre Solution
White Paper The Avaya Contact Centre Solution enabled ORHT to centralize its 14 call centres, streamline the reporting process and provided the organization with the flexibility to upgrade the system as needed in the future. [07 Sep 2006]
Avaya Contact Centre Solution Improves Efficiency and Satisfies Customers at Chunghwa Telecom
White Paper CHT installed an Avaya Contact Centre Solution powered by the Avaya DEFINITY Communications Server and Avaya Communication Manager. This solution linked all 20 centres, offered better Customer Relationship Management (CRM) capabilities, helped... [07 Sep 2006]
MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution
White Paper Its key challenge was to find a solution that would keep its online business running 24x7 and deliver a complete customer experience. MakeMyTrip.com needed a reliable, robust and expandable solution to support its growth while still remaining cost... [11 Jun 2008]
Bell Canada Signs Seven-Year, Contract With Large Canadian Financial Institution for a Fully Outsourced Internet Protocol-Based Contact Centre Solution
White Paper To provide the integration of multiple channels providing customers with an improved and consistent call experience, and to provide location flexibility and extendibility by leveraging the existing IP network infrastructure allowing agents' the... [02 Jun 2006]
New Zealand Publisher APN News & Media Cuts Costs and Raises Revenues With a Symposium Multimedia Contact Centre Solution From Nortel Networks
White Paper The Meridian 1, APN's most recent technology deployment - implemented by Nortel Networks and their channel partner in New Zealand - includes the introduction of a skill based, fully blended multimedia contact centre solution built from three core... [03 Jul 2008]
Malaysian Oxygen Berhad (MOX) Improves Customer Service With Nortel Networks Symposium Call Centre Solution
White Paper Malaysian Oxygen Berhad (MOX), Malaysia's leading manufacturer and supplier of industrial gases, medical gases, special gases, welding equipment and related welding products, wanted to provide a one-stop shop approach customer service facility for... [03 Jul 2008]
Kyobo Life Insurance Discovers Superior Call Handling and Scalability With the Avaya IP Contact Centre Solution
Kyobo Life Insurance Company communications strategy called for a flexible call centre solution that was capable of integrating diverse communication channels, including telephone, e-mail and fax, while effectively responding to the changing needs... [05 Sep 2006]
Avaya Contact Centre Solution Improves Efficiency and Satisfies Customers at Chunghwa Telecom
CHT installed an Avaya Contact Centre Solution powered by the Avaya DEFINITY Communications Server and Avaya Communication Manager. This solution linked all 20 centres, offered better Customer Relationship Management (CRM) capabilities, helped... [05 Sep 2006]
Tenants and Landlords See Eye-to-Eye With Ontario Rental Housing Tribunal's Avaya Contact Centre Solution
The Avaya Contact Centre Solution enabled ORHT to centralize its 14 call centres, streamline the reporting process and provided the organization with the flexibility to upgrade the system as needed in the future. [05 Sep 2006]
