centres bpo
RSS centres bpoBPO operations head into rural India
News As part of an attempt to address this two BPO centres have been set up in villages and a third is being developed. Indian services companies are opening business process outsourcing (BPO) operations in rural villages as a way of keeping down costs... [09 Mar 2007]
India facing offshore call-centre skills crisis
News Large multinational companies are locating call centres and business process outsourcing (BPO) facilities in India under the false assumption that there is an unlimited supply of skilled labour there, according to the report. [12 Sep 2005]
Job boom: Indian outsourcing braced for eight million more
News The report is aimed at guiding government investment in infrastructure and education and the location of future ITO and BPO development centres. Minor cities in India will snap up about two million of these jobs, according to a report of India's... [06 May 2008]
Business looks forward to Indian summer
News Most of today's offshore BPO opportunity remains at the level of out-tasking a component of a business process, rather than outsourcing an entire business process, and is mostly relegated to contact centres and back-office transaction processing... [09 Jul 2003]
HSBC and Lloyds TSB head offshore to Calcutta
News HSBC is moving some back-office operations to Kolkata from September while Lloyds TSB is in talks with Indian BPO vendor ICICI OneSource about opening a facility in the city, according to the Minister of IT for the communist government of West... [27 Apr 2005]
Boardroom brief: Offshoring - how to get it right
Comment Glossary BPO: Business process outsourcing - tasks such as call centres, customer service, marketing, HR, and finance and accounting KPO: Knowledge process outsourcing - tasks such as financial analysis, legal work and research [29 Aug 2006]
India diary: Epilogue... the final entry
Comment The high salaries for India graduates in IT and BPO also mean that people who would have otherwise become doctors and teachers are instead turning to the call centres and IT development centres because of the wages. [14 Jul 2004]
Aviva strikes $1bn BPO deal
News WNS, a former offshore offshoot of British Airways, has provided BPO services to Aviva since 2004 and will provide BPO services to Aviva's UK and Canadian businesses under the new deal. Over the next three months about 6,000 staff will be... [11 Jul 2008]
UK call centres are rubbish: Official
News Akshaya Bhargava, CEO of Infosys' BPO subsidiary Progeon in India, told silicon.com on a recent visit to the subcontinent: "What you've got to remember is that call centre jobs in the West are not the most attractive jobs you can find. [17 Jun 2004]
Leader: Globalisation cometh
Leader When it comes to data centres - quite a different operation than a customer service or BPO centre - there are also legal issues. Take, for example, the news today from LogicaCMG that it chose Wales over Bangalore for a new customer support and... [21 Mar 2005]
Offshoring: It's not just for IT, anymore
News Knowledge process offshoring, or KPO, is expected to grow faster over the next six years than general business process outsourcing, or BPO, a term used to refer the outsourcing of a complete business function such as HR. [19 Jul 2004]
Lehman Brothers ditches call centre outsourcer for in house
News Lehman Brothers had outsourced its internal computer helpdesk to BPO and IT services firm Wipro last year in a contract thought to be worth up to $100m, but made the decision to return the call centres to the US six weeks ago because it wasn't... [18 Dec 2003]
Bangalore to topple Silicon Valley from top tech spot
News IT accounts for 100,000 of these jobs with the rest in BPO and call centres. MS Shankaralinge Gowda, secretary of IT and BT for the state government of Karnataka, said that number will pass 200,000 in 2004 to 2005 as the IT and BPO companies... [28 Jul 2004]
High staff turnover hits Indian offshore firms
News A 'non-poaching' agreement between India's main IT and BPO outfits last year was supposed to tackle the problem of staff moving from company to company and vice chairman Vivek Paul told the newswire that Wipro wants to reduce the BPO unit's... [21 Jan 2005]
'Nearshore' is the new offshore for UK firms
News To put it into context, the Indian city of Bangalore alone currently employs around 60,000 people in its BPO call centres. An available workforce that is located relatively close to major EU centres, combined with modern telephony infrastructures... [06 Aug 2004]
