citizen -centric
RSS citizen -centric"Citizen-Based Performance Measurement - The Iowa Experience and Lessons for Eastern European Countries"
White Paper In 2001, nine municipal governments of the state of Iowa in the United States began to implement a model of "citizen-initiated performance assessment" (CIPA), which integrates the participation of citizens, elected officials, and city staff in the... [14 Jul 2005]
Citizen Advantage: Enhancing Economic Competitiveness Through E-Government
White Paper This whitepaper describes this model of ROI called Citizen Advantage, which measures the benefits to government as well as to businesses and citizens, providing decision makers with a fuller picture of the costs and benefits associated with IT... [27 Apr 2005]
Citizen Involvement in Homeland Security
White Paper Citizen Corps was created to help citizens actively participate in keeping America safe. Two programs of Citizen Corps? After the terrorist attacks of September 11, 2001, President Bush challenged all Americans to become involved in local homeland... [22 Feb 2005]
Photos: "Citizen cartographers" mapping the planet
Photo The "citizen cartographers" use GPS devices to record their movements as they drive, cycle or walk along all the roads in the selected area. OpenStreetMap started two years ago and is aiming to take on the likes of Google Maps and Ordnance Survey... [13 Nov 2006]
IQ People: Providing Superior Citizen Service
White Paper Citizen contact comes in all forms - postal mail, e-mail, personal visits, telephone calls, faxes, and public meetings. Intranet Quorum (IQ) People makes it possible to provide the superior citizen service people seek. [03 Jul 2008]
H.R. 2898, a Bill to Improve Homeland Security, Public Safety, and Citizen Activated Emergency Response Capabilities Through the Use of Enhanced 911 Wireless Services
White Paper This webcast discusses about H.R.a bill to improve homeland security, public safety, and citizen activated emergency response capabilities through the use of enhanced 911 wireless services. [10 Apr 2008]
SGER: Computer-Assisted Interpretation of Citizen Input in Rebuilding Lower Manhattan
White Paper The resulting deluge poses a technical and political challenge: how can official recipients, who have invited citizen input, make sense of commentary received on such a massive scale? Computer-mediated communication, specifically facilitated by the... [03 Jul 2008]
Sukhmani: Process Reengineering to Improve Government-Citizen Interfaces
White Paper With a view to offer an integrated set of services to the citizens, the Sukhmani Society for Citizen Services was created. Government of Punjab has realized the potential of Information Technology for SMART (Simple, Moral, Accountable, Responsive... [25 Aug 2004]
Towards a Better Understanding of Information Needs and Use Issues Within the Citizen-Government Digital Divide
White Paper This paper will discuss the development of a comprehensive social science model for the study of the citizen-government digital divide. The design and deployment of improved digital government will depend on a vastly improved understanding of the... [03 Jul 2008]
Building Citizen Trust and Confidence With Web Site Branding
White Paper As government entities at all levels seek to meet citizen demand for providing access to government information and services on the internet, citizens expect governments to protect their interests, including providing assurances that information... [28 Dec 2004]
From Portal to TouchPoint: Brescia's Concept of Citizen Relationship Management
White Paper This is used to log, track, and resolve 1,600 citizen queries per year. Together, the new technologies support enhanced access to City Council services and faster, more effective resolution of citizen queries. [23 Jan 2007]
Sun's big idea for software: 'per-citizen' pricing
News Across Asia and the world, there is an opportunity to grow the market by providing per-citizen pricing for network services as well as delivering per-citizen pricing for a full-up desktop," Schwartz said, freshly returned from a trip to China and... [03 Mar 2004]
Enabling Citizen-Centered Electronic Government: 2005 - 2006 FEA PMO Action Plan
White Paper In becoming more citizen-centered, results-oriented, and market-based as laid out in the PMA, the Federal government has begun to transform its thinking and how it operates, especially in the areas of e-government and information technology. [26 May 2005]
eGain Solutions for Citizen Service: Success Stories From the Public Sector
White Paper The increase in popularity of online channels has made it crucial for governments to expand their citizen services beyond traditional channels such as phone, paper, and face-to-face interactions to e-channels such as email, chat, web self-service... [07 Sep 2006]
Achieving Efficiencies in Public Sector Services by Exchanging Citizen Information in a Way That Protects Data Privacy
White Paper From a security perspective, the challenge for BKWI personnel was to design a solution that would allow them to connect all their system components using web technology to deliver the ease-of-use and integration benefits, without compromising the... [05 Jul 2006]
