citizen
RSS citizenCitizen Response for 3-1-1 Call Centers
White Paper Sometimes termed Citizen Relationship Management (CzRM) for 3-1-1 call centers to delineate the differences employed within the public sector, this approach to working with customers focuses primarily on the improved service delivery aspects of... [30 Aug 2005]
"Citizen-Based Performance Measurement - The Iowa Experience and Lessons for Eastern European Countries"
White Paper In 2001, nine municipal governments of the state of Iowa in the United States began to implement a model of "citizen-initiated performance assessment" (CIPA), which integrates the participation of citizens, elected officials, and city staff in the... [14 Jul 2005]
Citizen Adoption of Electronic Government Initiatives
White Paper This study integrates constructs from Davis' (1989) technology acceptance model and Rogers' (1995) diffusion of innovation theory, which have been used to evaluate consumer adoption of e-commerce, into a concise model of citizen adoption of e... [30 Aug 2005]
Citizen Advantage: Enhancing Economic Competitiveness Through E-Government
White Paper This whitepaper describes this model of ROI called Citizen Advantage, which measures the benefits to government as well as to businesses and citizens, providing decision makers with a fuller picture of the costs and benefits associated with IT... [27 Apr 2005]
Citizen Involvement in Homeland Security
White Paper Citizen Corps was created to help citizens actively participate in keeping America safe. Two programs of Citizen Corps? After the terrorist attacks of September 11, 2001, President Bush challenged all Americans to become involved in local homeland... [21 Feb 2005]
Citizen Agenda-Setting, Digital Government, and the National Organic Program
White Paper Federal agencies are increasingly deploying new technologies to improve citizen/government interaction. Digital communications technology is changing democratic governance. In a "Memorandum for the Heads of Executive Departments and Agencies... [30 Aug 2005]
Creating an Efficient, Citizen-Centric, Secure Message Exchange
White Paper The challenge was to implement a cost-effective, secure, and standardized transaction environment, equipped to deliver consistent and rewarding citizen service. Oslo is the capital of Norway. It is also a lively, prosperous, and cosmopolitan city... [09 Jul 2008]
Citizen Contact Centers: American in Touch With Their Government
White Paper By finding ways to interact with individuals on a personal level - from solving problems with benefit payments to addressing concerns about possible changes highlighted on the evening news - these agencies have found an efficient and cost... [01 Sep 2005]
Citizen Agenda-Setting: The Electronic Collection and Synthesis of Public Commentary in the Regulatory Rulemaking Process
White Paper Federal agencies are deploying new technologies to improve citizen/government interaction during the regulatory rulemaking process. Digital communications technology is changing democratic governance (CEG 2001). [30 Aug 2005]
Citizen Relationship Management (ZRM) - The Challenge and the Promise
White Paper Citizen Relationship Management holds out the promise of a much more effective, efficient and simple government at the service of its citizens. Citizen Relationship Management focuses on "serving" rather than "selling," but both ZRM and CRM are... [30 Aug 2005]
Policy-Based Citizen Portal Solution
White Paper Novell policy-based citizen portals "intelligently" authorize or prevent information access based on citizen or employee identity and government policies. For example, a citizen's request for information can be analyzed and fulfilled within the... [23 Aug 2005]
Improve Services Efficiency - Novell Government Solutions: Policy-Based Citizen Portals
White Paper By replacing inconvenient and time-consuming face-to-face interactions with automated, online processes, Novell policy-based citizen portals are helping government officials enhance service and satisfaction, comply with departmental policies and... [23 Aug 2005]
Sukhmani: Process Reengineering to Improve Government-Citizen Interfaces
White Paper With a view to offer an integrated set of services to the citizens, the Sukhmani Society for Citizen Services was created. Government of Punjab has realized the potential of Information Technology for SMART (Simple, Moral, Accountable, Responsive... [25 Aug 2004]
Technology Solutions and Citizen Services: Three Local Government Success Stories
White Paper IT serves that ability in two important ways: for efficient internal processes and for the quality of citizen interaction with government. The ability of local governments to fulfill public service delivery mandates and service improvement... [23 Aug 2005]
Getting Started With Citizen Relationship Management (CRM)
White Paper Citizen Relationship Management is derived from the commercial concept commonly referred to as Customer Relationship Management, or CRM. Over the last few years this concept has been adapted by government agencies to better serve citizens, and... [30 Aug 2005]
