ba in comment and analysis
BA business logic under scrutiny
Comment The issue in the BA story is not about race. It is about laying off contractors who have been working on projects for a number of years, who have built up unrivalled expertise and knowledge about BA systems and processes, and who are still required... [09 Jul 2001]
Procurement: to single-source or multi-source?
Comment Firstly, British Airways (BA) named Dell as its single, strategic technology partner for the next three years. In other words, BA has gone for a single-source option. Paul Coby, BA's CIO, said: "Our goal is to simplify and standardise throughout... [13 Sep 2002]
Paul Coby
AS Profile Technology has played a crucial role in BA's turnaround and IT running costs have been cut by 43 per cent. New innovations include a completely revamped and more user-friendly BA.com website and self-service - for both staff and passengers - with... [12 Oct 2007]
How did the Heathrow T5 launch go so wrong?
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better. [28 Mar 2008]
Paul Coby
CIO Profile Although Terminal 5's opening in March didn't go as smoothly as BA would have hoped it still stands as a massive tech project that took years of planning. The period in which Coby has been at the helm is widely viewed as one of the toughest in the... [11 Jun 2008]
Paul Coby
CIO Profile He took over as CIO at BA just days after the 11 September terrorist attacks in the US, following a long career in the civil service where he spent time as principal private secretary to the Secretary of State for Transport during the 1990s. [06 Jun 2007]
Leader: In or out of house?
Leader Airline BA, for example, started to use on-demand CRM vendor RightNow for engaging with customers over its website. When this publication asked whether response times on BA.com were slower than if BA were hosting that aspect of its service itself... [19 Apr 2007]
Editor's Blog: CIO innovators - a recent chat
Comment I do even remember some of the winners but it was having been placed next to BA CIO Paul Coby that led me to walk away with most ideas. Yes, he knows BA isn't perfect when it comes to things such as customer service but they are making advances... [16 Mar 2007]
Dear silicon.com... T5 chaos, mobile maladies, and laptop losses…
Comment An optimistic BA spokesman thought problems were sorted out late Thursday. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. A train-wreck of a migration plan, always likely to fail, and... [03 Apr 2008]
Editor's Blog: Signs of terminal decline at T5?
Comment BA recently announced the planned move of the airline's long-haul services from Terminal 4 to Terminal 5 is to be delayed until June. Under the original plans, almost all BA's Terminal 4 long-haul services were to switch to Terminal 5 on 30 April. [16 Apr 2008]
The McCue Interview: British Airways CIO Paul Coby
Comment In BA we spend about two per cent of our overall turnover on running the IT operation and a much smaller amount than that on the IT investment. It has seen the overhaul of ba.com - once upon a time a URL owned by US regional telco Bell Atlantic... [17 Nov 2003]
Ebusiness Despatches: Confusing CRM with great customer service
Comment the budget airline formerly part of BA. They had to fight tooth and nail to prevent expensive and essential IT equipment being thrown in the hold, and it was noticeable they were faced with a BA staff shortage. [10 Apr 2002]
Name the companies abusing fast track visa scheme
Comment However, hiring companies want to drive costs down and the easiest way to do this is by bringing in cheap labour.silicon.com saw signs of this when we received an internal memo from BA last year. BA business logic under scrutiny http://www.silicon... [14 Feb 2002]
Boardroom despatches: UK Plc - let's play risk
Comment Some of you will remember that in the 1970s he took on BA and others with cut price fares. But after leaving the top jobs at BA and BT where are Robert Ayling and Peter Bonfield? But are we really wrong to be reining in our ambitions right now? [09 Apr 2003]
CIO power
AS Analysis Coby has driven down IT costs by almost half at BA over the past five years, as well as driving new innovations such as online check-in, print-your-own boarding passes and a new ba.com website. In the past, few figures from user organisations have... [12 Oct 2007]
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