itil in comment and analysis
Quocirca's Straight Talking: All about Itil
Comment So what is Itil? Itil is one such term, says Quocirca's Clive Longbottom. In the last two years, the systems management and helpdesk vendors have bandied around a term as if it will be the saving grace of organisations for the future - Itil. [28 Jul 2006]
IT consulting: Keys to keeping projects on track
Comment Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). Prince 2 is widely available and like ITIL, is supervised by its creator, the OGC. [08 Dec 2004]
Analysis: Bringing IT in line with the business
Comment The Burton Group's Disabato says: "ITIL/ITSM is a huge undertaking that will require a shift in corporate culture. ITIL is not based on scientific theory, it is documented best practice. ITIL is widely used because it is commonsense but it is not a... [07 Jun 2006]
IT at your service
Comment Whether it's Capability Maturity Model Integration, or Itil in the service delivery part, or Cobit, which is more of a compliance and control standard," says Everson. Methodologies such as Itil are designed to be dipped into - to inform an IT... [09 Jan 2008]
Beating software piracy is easier than you think
Comment One good starting place for guidance on proper processes to manage software assets is the relevant parts of the IT Infrastructure Library (Itil) documentation. Muirhead suggests organisations can use Itil best practice and a federated Configuration... [21 Jun 2006]
The Naked CIO: Recruitment nightmares
Comment The two winners in our industry are Prince and Itil standards which inspire a great deal of confidence in me. The bigger problems run deep and are crippling the IT industry. Exclusive: The Naked CIO Click here for more… [11 Feb 2008]
Systems management hits impasse
Comment This is especially true because over the past few years shifts such as the growth of Itil have revitalised the operational IT management market. Organisations need a more coherent view - and one that has business meaning, says Martin Atherton of... [13 Feb 2008]
IT's not broken but still needs fixing
Comment Do process standards such as Itil enable competitive advantage because they help do the obvious things well and allows focus on more value-added IT capabilities? IT departments are nowhere near as chaotic and inefficient as many would have you... [14 Aug 2007]
IT and compliance: A risk management 'odd couple'
Comment But the other way to tighten up security controls is to refine your overall IT practice using service and management strategies like ITIL and CoBIT, says Pironti. Danny Bradbury explains the dilemma. Compliance can be a daunting word for IT managers. [02 Jul 2007]
IT department headed for extinction?
Comment If in-house organisations want a chance at competing with outsourced service providers, then they must adopt methodologies like ITIL and formal processes and they must use them in a pragmatic way," Orbys' Roguszczak warns. [21 Feb 2005]
The CIO shopping list
Comment Linking in with the governance theme is IT infrastructure library (Itil), which remains high on the CIO agenda, with 40 per cent of respondents putting it on their 2008 to-do list. Pressure to justify IT budgets and get better value for money from... [26 Mar 2008]
The Bloor Perspective: Criminal licensing, dot-com job trends and government IT winners
Comment Asset management is rightly placed at the heart of the IT Infrastructure Library's (ITIL) management philosophy. The Federation Against Software Theft (Fast) has recently reported the majority of businesses in the UK still fail to understand the... [18 Mar 2002]
The McCue Interview: United Business Media CIO Matthew Graham-Hyde
Comment In terms of governance and best practice that means things like the introduction of the Prince 2 project management principles, IT information library (ITIL) guidelines for IT infrastructure and BS7799 certification for security. [22 May 2006]
Steve Ranger's Notebook: Wary of wikis? Cynical about Second Life?
Comment Find out all about Chip and PIN, Itil, wi-fi and more in our Cheat Sheets. So be careful how you choose to limit access to wikis, blogs, social networking, virtual worlds and more, warns Steve Ranger. [14 Jun 2007]
Minority Report: A greener Apple
Comment Find out all about chip and PIN, Itil, wi-fi and more in our Cheat Sheets. A good result, says Seb Janacek, but how fair was the eco mud-slinging to the Mac maker? It's all psychological. You yell 'Barracuda' and everyone says 'huh? [23 Aug 2007]
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