consumers
RSS consumersConsumers confident in US ecommerce despite dot-com doom
News The quarterly American Customer Satisfaction Index from the University of Michigan, published yesterday, found consumers rated online shopping at 78 out of 100 while department and discount stores rated 72. [28 Nov 2000]
Consumers still prefer the phone
News Alcatel subsidiary Genesys, a call centre software specialist, polled 2,367 consumers from around the world and found they now consider call centre agents the 'face' of a company. The good news is that 76 per cent of... [10 Jun 2003]
Consumers know about RFID - and they're scared
News RFID may be in the tentative stages of adoption in the business world but it seems consumers are fast coming up to speed on the technology. With consumers now getting more of a handle on the issues,... [22 Oct 2004]
Consumers loving online banks despite phishing threats
News Phishing may be the internet criminal's scam method of choice but it's not putting consumers off online banking, new research has revealed. Despite the rise in phishing and other financial security such as those that... [29 Nov 2004]
Consumers reluctant to give financial details online
News Most consumers are still reluctant to enter their personal financial details online, even though most actually willingly do so when asked, despite the fear of fraud online being greater than the chance of becoming a... [12 Aug 2008]
Consumers protest over security of offshore data
News Consumers opposed to the current wave of IT and call centre jobs being transferred overseas have started lobbying the UK's data protection watchdog, asking it to stop firms from transferring their personal data abroad. [22 Mar 2004]
Faster Payments too slow: Consumers lose £38m
News Almost a year after its launch, consumers are still not getting the benefit of the Faster Payments Service, according to the Office of Fair Trading - and could be losing millions as a result. As a result,... [27 Mar 2009]
Consumers happy with chips
News Chip and PIN technology for credit cards that will replace the signing of paper receipts at check-outs has been given the thumbs up by consumers, according to new research. The study, commissioned by Visa, shows that 96... [28 Jul 2003]
Consumers are keen on mobile data - just give them no choice
News Consumers will pay for mobile content, according to new research - but only when they've got no choice. Handset manufacturer Nokia has been investigating how keen consumers really are on paying for... [29 Apr 2004]
Consumers suffering from fixed-line 'monopoly'
News A report from the Public Accounts Committee published today has slammed BT and former regulator Oftel, saying the 'quasi-monopoly' of the telco is bad news for the fixed-line market - and especially for consumers. [23 Mar 2004]
Gates: 'Consumers get IT first'
News A faster pace of innovation for consumers has given individuals access to technology and communication breakthroughs, but the same advances have been slower to reach many businesses, Microsoft chairman Bill Gates said in... [10 Mar 2005]
New champion appointed for consumers' telco gripes
News Today sees the appointment of a new telecoms ombudsman to help consumers with complaints against telecoms providers. Oftel currently has a 'mediation and conciliation' role in disputes between the public and telecoms... [13 Jun 2002]
Online consumers love web as much as TV
News US consumers like their entertainment in a big, square box - but just can't decide if they love the TV or the PC more. According to JupiterResearch, online consumers in the US now spend the same amount... [31 Jan 2006]
Leading Battery Maker Enhances Web Site to Support Product Launches, Serve Consumers
White Paper The company tracks the use of search to help it revise and expand content to better serve consumers. Energizer Holdings, Inc.one of the world's leading makers of consumer batteries and flashlights, wanted a Web site that... [11 Oct 2008]
Identity theft scares online consumers
News The research also found 79 per cent of consumers in Europe and the UK would be willing to use two-factor authentication for banking and shopping. Fewer people in the UK are making online transactions because they are... [27 Jun 2005]
