contact
RSS contactContact Lens Provider Has Clearer Vision of Business With New Data Warehouse
White Paper 1-800 CONTACTS, the leading contact lens provider in the world, sells to consumers across the United States through its Web site and toll-free call center. Company management was frustrated with its limited ability to directly access important data... [01 May 2007]
Contact Center Outsourcing: Lessons From the Enterprise
White Paper Contact center outsourcing is a viable option for enterprises needing to provide premier customer service, while controlling capital and operating expenses. Most important, successful outsourcing relationships depend on mutual long-term commitment... [29 Sep 2005]
Contact Centres: "Learning to Leverage Existing Assets to Maximise Customer Satisfaction"
White Paper The EMEA contact centre market is enjoying renewed growth thanks to equipment upgrades in Western Europe and new sites in Eastern Europe and the Middle East and Africa. Historic economic conditions, however, have resulted in contact centres... [07 Sep 2006]
Contact Center Service Providers: More Than Outsourcing
White Paper When the term “contact center service provider” is mentioned, most people think of outsourcers. This paper provides a definition of contact center service providers, describes characteristics they share and how their business models work, and... [01 Mar 2004]
Contact Networking: A Localized Mobility System
White Paper Contact Networking provides lightweight, localized network communication to a node with diverse network interfaces. The concept of link-layer awareness enables Contact Networking to tailor its operation to different links, using link-layer native... [15 Sep 2005]
Contact Center Costs: The Case for Telecommuting Agents
White Paper In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a telecommuting or home agent program can lower costs and be competitive... [05 May 2008]
Contact Center Professional Services
White Paper Businesses around the world are increasingly relying on their contact centers to generate more revenue, reduce costs, and provide exemplary customer service. The MCI Contact Center Professional Services group can recommend and implement specific... [12 Dec 2005]
Contact Center Best Practices: Knowing Your Customer
White Paper This webcast discusses how to best know the customer to increase customer satisfaction and their contact center's effectiveness. Siebel Call Center 7 and Siebel Web Service applications enable contact centers to deliver personalized, world-class... [24 Feb 2004]
Contact Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction
White Paper Contact Center Analytics is a major factor in keeping customers loyal and satisfied, while maintaining reasonable costs. Learn the best solution for contact center managers in this whitepaper from Siebel Systems. [12 Dec 2007]
Contact Centers in Higher Education
White Paper Higher Education has very little need for traditional contact centers - where rows of agents wearing headsets process large volumes of calls. Even so, there are opportunities at every college or university where contact center technology can be... [03 Jan 2007]
Contact Centers for Dummies
White Paper With the emergence of worldwide competition in the contact center business, it's become increasingly important for contact center professionals to work from a defined methodology. This guide provides a high-level approach to the different... [12 Dec 2007]
Contact Center Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction
White Paper Contact Center Analytics is a major factor in keeping customers loyal and satisfied, while maintaining reasonable costs. Learn the best solution for contact center managers in this whitepaper from Siebel Systems. [27 May 2005]
Telephony@Work CallCenterAnywhere: Web-Enabled Contact Center
White Paper Customers want to be able to contact you at their convenience using their channel of choice - by phone, e-mail, or Web. With Oracle's Telephony@Work CallCenterAnywhere contact center solution, customers can communicate over the Web by e-mail, text... [06 Nov 2007]
Performance Management: Aligning Business Objectives Through the Contact Center
White Paper When applied in a contact center, business performance management shifts the center? It synchronizes the objectives of the executive suite with contact center management goals and provides tools, processes and a framework for sharing time-sensitive... [01 Jun 2004]
The Cross-Media Contact Center: The Next-Generation Replacement for the Traditional Call Center
White Paper As the popularity of new media such as email and Web-based services grows, solution providers face the challenge of integrating these media as seamlessly as possible into their applications so that the contact center continues to provide... [24 Feb 2004]
