crm
RSS crmCRM - citizen relationship management?
Comment Oracle recently signed a deal with Cambridge City Council, which is projected to form the basis of a broader CRM project covering all the council's services. CRM started off in the business-to-business... [20 Nov 2001]
CRM 'too complex' for reluctant local authorities
News Over half of the UK's 442 local authorities have yet to start implementing CRM systems with fear of cultural change cited as the main barrier, according to new research. It found 52 per cent have yet to install... [28 Jul 2004]
5 years ago: CRM crisis in global corporates
News 27.10.99 Many customer relationship management (CRM) initiatives in the world's largest companies are at "serious risk of failure", according to research from the Meta Group. Although 80 per cent of companies polled said... [27 Oct 2004]
CRM Solution Supports Insurance Company Growth and Offers Seamless Integration
White Paper Working with Microsoft Gold Partner Ciber, Endsleigh Insurance implemented Microsoft Dynamics CRM as part of an overall initiative to standardise on Microsoft technology. Having installed the solution, the group then... [10 Jan 2007]
CRM falls flat as projects fail
News According to a study conducted by Gartner, the proportion of unsuccessful CRM projects will rise from its current level of about 65 per cent to peak at around 80 per cent by mid-2003. In support of these sombre... [08 Jun 2001]
Microsoft Dynamics Webcast: CRM in Professional Services: Relationship Management After the Sale (Level 200)
White Paper Professional service organizations are now using Customer Relationship Management (CRM) far beyond its traditional use in marketing, sales, and service. The attendee of this webcast will learn how Microsoft... [06 Nov 2008]
CRM: Don't forget about privacy
Comment Purchasing a customer relationship management (CRM) system is a complex and high profile corporate activity. Modern data mining allows CRM systems to make complex assessments of an individual's likely... [13 Oct 2004]
Re:Viewing 2002 - CRM and security
News CRM is about managing customer relationships. Some vendors tried to distance themselves from the pack by sticking an 'e' at the beginning of the acronym to create 'e-crm'. CRM used to be... [23 Dec 2002]
CRM Best Practices - Sales: Ten Tips to Help Sales Crush Their Number
White Paper CSO Insights, in its 12th annual study (The Impact of Sales Process and CRM on Optimizing Sales Effectiveness), looked at sales at more than 1,000 organizations. This paper ends with saying that sales teams more actively... [05 Aug 2009]
CRM on the comeback trail
Comment The CRM market looks to be finally coming out of it slump. While customers' requirements have not changed over the past four years, companies are approaching CRM in a different way. Greg Gianforte, CEO... [28 Sep 2004]
Pfizer Australia - CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor
White Paper In 2008, Pfizer Australia teamed with Microsoft Gold Partner Avanade to implement a customer relationship application based on Microsoft Dynamics CRM 4.0. Pfizer Australia is a major supplier of medicines and medical... [28 Oct 2009]
CRM projects hurt by long delays
News According to research by tech company ndl-metascybe, four out of five local authorities said their CRM systems have fallen short of expectations. The company said compared with last year's findings it is clear that... [14 Nov 2005]
It's a mess: CRM vendor admits shambles
News The admission came from Monica Visconti, European CRM marketing manager at US CRM vendor Remedy. Analysts agree that the CRM market is in a mess. In March, a report by Butler Group... [17 May 2001]
CRM shake-up: On-demand switchers signal maturity
News Business apps vendor NetSuite has stoked the fires of competition and corporate one-upmanship in the booming on-demand CRM market by announcing a raft of customers who have switched from rival and market leader... [25 Jul 2006]
CRM offers key to telco survival
News Customer Relationship Management (CRM) technology will be the key to survival for telecommunications companies in the deregulated European market. In an exclusive interview with Silicon.com, Jacky Olivier, Head of UK... [04 Jun 1999]
