customer relationship management
Customer Relationship Management: 10 Steps to Success
White Paper Customer Relationship Management, or as it is more commonly known 'CRM', is one of the most widely-used yet misunderstood terms in today's technology-enabled corporate environments. This... [19 Jan 2007]
News in View: Customer Relationship Management Uncovered
News Customer Relationship Management (CRM) is the latest buzzword in the industry and one of the many companies lauding CRM as a business saviour is Cap Gemini. To see the full News in View:... [20 Sep 1999]
A White Paper on CRM ( Customer Relationship Management)
White Paper In fact, CRM or Customer Relationship Management is one of the fastest growing areas today. However, the focus has always been to sell the products or services, as opposed to focusing on... [04 May 2009]
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
White Paper Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them... [11 Jan 2007]
Customer Relationship Management - Integration for a Customer Centric View
White Paper Today's small and medium sized enterprises (SMEs) see a need for automating their front office sales and customer relationship management (CRM) tools to their back office accounting and... [09 Nov 2007]
Customer Relationship Management: The Winning Strategy in a Challenging Economy
White Paper While there is no magic pill or panacea, customer relationship management (CRM) solutions can provide the foundation for sustainable growth and enable organizations to survive and thrive... [24 Sep 2009]
Andrew Corporation: The mySAP Customer Relationship Management Application Unifies Customer Tracking and Sales Pipelines
White Paper This case study highlights the reasons Andrew implemented the mySAP Customer Relationship Management application to address these and other customer-tracking problems.... [13 Dec 2007]
A Service and Content Provider Uses mySAP Customer Relationship Management to Increase Customer Loyalty and Cut Costs
White Paper The Spanish company turned to the mySAP Customer Relationship Management (mySAP CRM) solution for better sales management and reporting to improve sales performance.... [14 Sep 2007]
IT Services Company Banks on Power of mySAP Customer Relationship Management
White Paper The company decided to replace its heterogeneous customer service systems and chose the mySAP Customer Relationship Management mySAP CRM) solution to provide seamless... [14 Sep 2007]
Ecuador Bank Boosts Business With Customer Relationship Management Tool
White Paper Banco de Guayaquil, a leading private bank in Ecuador, wanted to offer a more personalized service to its 1.3 million clients by adopting a Customer Relationship Management (CRM) system.... [03 Dec 2008]
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)
White Paper Determining the right Customer Relationship Management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet the business needs... [02 Apr 2009]
Heat and Control, Inc. Standardizes Critical Sales Cycle With On Demand Customer Relationship Management Solution
White Paper It was this philosophy that launched the company on a search for an integrated Customer Relationship Management (CRM) system. The company implemented Oracle's Siebel CRM On Demand to... [23 Jan 2007]
L'Oreal Strengthens Brand Loyalty With Customer Relationship Management Solution
White Paper It decided to implement a company-wide Customer Relationship Management (CRM) system, starting with a pilot project in South Korea. The CRM solution has helped boost... [01 Jan 2007]
SAP Solution Manager and SAP Consulting - A Powerful Combination for an Ambitious Customer Relationship Management (CRM) Project at Leading Global Company
White Paper It turned to SAP Solution Manager, found in the SAP NetWeaver platform, to ensure a smooth implementation of an ambitious mySAP Customer Relationship Management (mySAP CRM) project, and... [14 Sep 2007]
ELM Resources Improves Customer Service and Sales Force Effectiveness With Hosted Customer Relationship Management Solution
White Paper The challenge was to create a scalable Customer Relationship Management (CRM) system to accommodate future growth. ELM Resources wanted to improve their ability to analyze... [23 Jan 2007]
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