customer satisfaction
Customer Satisfaction: The Fundamental Basis of Business Survival
White Paper In all areas of customer-facing activities - sales, marketing, and service - eBusinesstechnology enables organizations to improve both their effectiveness and productivity, resulting in increased customer satisfaction and significant financial... [24 Feb 2004]
Customer Satisfaction Report: Results and Methodology
White Paper This paper provides results from the August/September 2002 Siebel Customer Satisfaction Survey conducted on behalf of Siebel Systems by Satmetrix Systems. The paper includes customer satisfaction scores as well as estimates of return on investment... [10 Sep 2004]
Customer Satisfaction: Do You Know the Score?
White Paper Now, more than ever, companies across industries are realising the importance of ‘putting the customer first’ paying attention to customer satisfaction translates to enhanced shareholder value. Surprisingly, although corporations have spent... [15 Apr 2004]
Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability
White Paper Finally, this paper reviews the specific usability improvements contained in Oracle's PeopleSoft Enterprise Service Solution 8.9 and how they can increase profits in your contact center and positively impact customer satisfaction levels, employee... [04 Aug 2005]
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
White Paper The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S.firms shows that the use of CRM... [10 Jan 2007]
Wachovia Brings Customer Relationships to Forefront and Improves Customer Satisfaction in 2,600 Retail Banking Centers
White Paper Taking a relationship-based approach to customer service instead of an account-based or transaction-based perspective will deliver several benefits, including higher customer satisfaction, increased customer retention, greater service efficiency... [24 Feb 2004]
Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
White Paper To improve customer communications, retention, and satisfaction, Volkswagen chose the mySAP Customer Relationship Management (mySAP CRM) solution. The company wanted to make changes in customer behavior and departmentalized internal structure. [14 Sep 2007]
Improving Customer Satisfaction Through Global Content Management
White Paper Ford Motor Company needed to help improve product quality and customer satisfaction by ensuring that content published by widely dispersed contributors to the hundreds of Ford internal and external Web sites was current and accurate. [24 May 2005]
Collaborative Relationship Maximizes Customer Satisfaction
White Paper Fundamental to meeting the customer satisfaction challenge is the IT infrastructure that supports Convergys' customer care offerings. Convergys Corporation, the Cincinnati, Ohio-based global leader in integrated billing and customer care services... [24 Feb 2004]
Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
White Paper Improve customer satisfaction Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. Build customer loyalty That's why a growing number of companies are deploying online support communities. [31 Jul 2007]
Top Partner Implements Support Service, Increases Profits and Customer Satisfaction
White Paper To maximize customer satisfaction and to focus on more cost-effective endeavours, I.B.I.S.offers customers the Microsoft Deluxe Support Services plan. In addition to a partner discount, the team at I.B.I.S.benefits from increased customer... [09 Jan 2007]
Pioneering Wi-Fi Info System for Stockholm's Underground Railway Enhances Safety and Customer Satisfaction
White Paper Stockholm Public Transport Authority, SL, wanted to boost customer and employee safety and satisfaction by delivering timetable disruption information to mobile staff on Stockholm's underground railway using handheld devices and Wi-Fi technology. [27 Jul 2007]
Pathtrace Gets an Edge Over Competitors With WebEx Support Center for Enhanced Customer Satisfaction
White Paper Using WebEx Support Center to improve customer service and end user support can deliver positive ROI both through direct cost savings -- such as travel and on-site staff cost avoidance -- and other benefits including increased productivity... [19 Dec 2007]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Paper As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months. Looking to meet IT Infrastructure Library (ITIL) standards for best practices in... [18 Jan 2007]
Improving Profitability and Customer Satisfaction at Unilever SA
White Paper Through its implementation of i2 solutions, Lever Pond's significantly improved its forecast accuracy, increased customer satisfaction, and achieved substantial savings through a reduction in stock holdings and warehousing provisions. [24 Feb 2004]
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