customer satisfaction
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Customer Satisfaction: Do You Know the Score?
White Paper Now, more than ever, companies across industries are realising the importance of ‘putting the customer first’ paying attention to customer satisfaction translates to enhanced shareholder... [02 Sep 2008]
International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Paper Best of all, solution boosts customer satisfaction - and drives closer relationship between Tallard and its customer. But sales and inventory transactions it conducted with its largest... [25 Jul 2009]
Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability
White Paper Finally, this paper reviews the specific usability improvements contained in Oracle's PeopleSoft Enterprise Service Solution 8.9 and how they can increase profits in your contact center and positively impact customer... [04 Aug 2005]
Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
White Paper Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help them improve performance, increase profitability and raise customer satisfaction. [25 Aug 2004]
Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer... [06 Nov 2009]
Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer... [08 Apr 2009]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Paper To ensure the retention and satisfaction of customers while booking new business, managers implemented Microsoft Dynamics CRM. Since deploying it, customer service has improved markedly while the sales... [28 Oct 2009]
National University of Singapore's New Help Desk Solution Leads to Fewer Calls, Higher Customer Satisfaction
White Paper With the SPOC solution, NUS has improved service quality and obtained consistently excellent customer satisfaction levels. The National University of Singapore (NUS) already had a well-developed IT... [20 Oct 2006]
Systems Integrator Is Driving New Business Using Customer Satisfaction Index
White Paper By using the Microsoft Customer Satisfaction Index service, the company has avoided the time and cost of building an online tool for tracking customer satisfaction and... [03 Mar 2009]
Consultant Improves Customer Satisfaction With Service and Support Plans
White Paper The company's goals are to maximize customer satisfaction with its Microsoft Dynamics solutions, enable customers to manage the cost of their IT investments, and keep both staff and customers current... [03 Mar 2009]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Paper As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months. Looking to meet IT Infrastructure... [19 Jan 2007]
RFID Solutions: Parking Optimization and Customer Satisfaction
White Paper The answer to these questions will provide insight on how parking lots are currently being used and possible methods to create higher profit margins and better customer satisfaction. This paper presents... [14 Apr 2009]
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
White Paper The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer satisfaction. An analysis of... [11 Jan 2007]
Online retailers rated on customer satisfaction
News Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. Customer... [02 Jan 2008]
Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
White Paper Improve customer satisfaction Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. Build customer loyalty... [18 Mar 2009]
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