customer service
RSS customer service
Thanks for holding: Customer service gets automated
Comment Or: 'All our customer service executives are busy at this time, please hold. PV Kannan, chief executive of 24/7 Customer, recently told me: "The question we constantly asked was, how do... [27 Nov 2008]
Customer Service: From Calls to Contacts
White Paper Providing superior customer service is the shared responsibility of everyone in the organization. The attendee will discover how video is revolutionizing customer... [10 Dec 2008]
The Forrester Wave: Customer Service Software Solutions, Q4 2008
White Paper Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups: interaction-,... [01 Mar 2009]
Customer service a dirty word for most e-tailers
News This study shows that many ecommerce sites are only paying lip-service to customer service," said report author Jason Goodwin, head of CRM at Plaut. Companies need to have a single view... [09 Nov 2000]
Customer Service Excellence
White Paper New applications maximize interactions to ensure superior customer service while enabling quality assurance and optimized workforce performance. Customers need round-the-clock access to bank services. [24 May 2005]
Ebusiness Despatches: Customer service is about people NOT technology
Comment We've all had problems with shoddy or infuriating customer service. The next stage was another call to Dell Customer Service, only to be told the order had accidentally... [09 Jan 2002]
Customer Service Internet Banking Application Suite
White Paper At the same time, the solution delivers the back-end support financial institutions need to maximize customer relationships and Return On Investment (ROI). This solution provides financial institutions with an optimized... [06 Oct 2006]
Resident Expert: Customer Service Throughout the Enterprise
White Paper For customer service leaders who want to improve the way resident experts are used, this paper will cover three key topics. The buzz about the term "Resident Expert System" comes from the value these... [15 Aug 2009]
Customer Experience-Driven Service Fulfillment: Introducing the Amdocs Order-to-Activation Solution
White Paper Amdocs' approach is to enable customer experience-driven service fulfillment. This refers to the intended customer experience in procuring the service - what a person... [13 Apr 2007]
Customer Service Standards Redefined: Professional Services and Insurers Combine Expertise to Raise the Bar
White Paper In the east coast insurance office, customer service is taken very seriously. In an industry that is very competitive, efficiency is vital to providing service that gives companies a... [31 Jan 2009]
Customer service warning for Xmas retailers
News Customer services departments will have to deal with a five-fold increase in the 10 days before Christmas compared to any other time of year, according to CRM application supplier numéro, which numbers Argos, Experian,... [03 Dec 2007]
Fast-Growing Manufacturer Steps Up Customer Service Efforts With CRM Solution
White Paper The system was prone to frequent crashes, it was difficult to access, and it didn't provide integration between the company's sales and customer service professionals. To provide the information its... [23 Jan 2007]
Mission-Critical Email Customer Service: 10 Best Practices for Success
White Paper These tips and best practices have been used by the world's leading companies known for customer service excellence, and will help you provide mission-critical service through your email... [18 Mar 2009]
Momentum Webcast: Connecting People and Business: Delivering Responsive Customer Service With the 2007 Microsoft Office System (Level 100)
White Paper Many businesses spend much more to attract new customers than to keep existing ones; successful customer service departments are key to successful businesses. It shows how to enable... [06 Sep 2008]
CA Wily Introscope Helps MTN Optimize Performance of Customer Self-Service Applications
White Paper MTN South Africa was planning to deploy a Customer Self-Service (CSS) system that would enable MTN customers to manage their accounts on-line. MTN selected CA Wily Introscope to provide application... [19 Dec 2008]
