customer service
RSS customer serviceCustomer Service Internet Banking Application Suite
White Paper The Corillian Voyager e-Finance solution from Corillian is a fast, comprehensive Internet banking application suite that provides customers with unprecedented service and flexibility. At the same time, the solution... [06 Oct 2006]
Ebusiness Despatches: Customer service is about people NOT technology
Comment We've all had problems with shoddy or infuriating customer service. The next stage was another call to Dell Customer Service, only to be told the order had accidentally... [09 Jan 2002]
Customer Service Excellence
White Paper New applications maximize interactions to ensure superior customer service while enabling quality assurance and optimized workforce performance. Customers need round-the-clock access to bank services. [24 May 2005]
Thanks for holding: Customer service gets automated
Comment Or: 'All our customer service executives are busy at this time, please hold. PV Kannan, chief executive of 24/7 Customer, recently told me: "The question we constantly asked was, how do... [27 Nov 2008]
Customer Service: From Calls to Contacts
White Paper Providing superior customer service is the shared responsibility of everyone in the organization. The attendee will discover how video is revolutionizing customer... [10 Dec 2008]
Resident Expert: Customer Service Throughout the Enterprise
White Paper For customer service leaders who want to improve the way resident experts are used, this paper will cover three key topics. The buzz about the term "Resident Expert System" comes from the value these... [15 Aug 2009]
Customer Service Portals With BEA and Documentum
White Paper And now you can provide a superior customer service experience and lower your costs at the same time - with Customer Service Portal solutions from BEA and Documentum.... [07 Jul 2005]
Customer service a dirty word for most e-tailers
News This study shows that many ecommerce sites are only paying lip-service to customer service," said report author Jason Goodwin, head of CRM at Plaut. The survey, carried out by... [09 Nov 2000]
The Forrester Wave: Customer Service Software Solutions, Q4 2008
White Paper Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups: interaction-,... [01 Mar 2009]
Customer Service Takes Off at Finnair With e-Business on Demand
White Paper IBM is helping Finnair move to a digital service chain that enables every customer contact to become more personalized, available as a record and integrated with related records. Estimating that more... [10 Nov 2006]
Customer Experience-Driven Service Fulfillment: Introducing the Amdocs Order-to-Activation Solution
White Paper Amdocs' approach is to enable customer experience-driven service fulfillment. This refers to the intended customer experience in procuring the service - what a person... [13 Apr 2007]
Customer Service Standards Redefined: Professional Services and Insurers Combine Expertise to Raise the Bar
White Paper In the east coast insurance office, customer service is taken very seriously. In an industry that is very competitive, efficiency is vital to providing service that gives companies a... [31 Jan 2009]
Customer service warning for Xmas retailers
News Customer services departments will have to deal with a five-fold increase in the 10 days before Christmas compared to any other time of year, according to CRM application supplier numéro, which numbers Argos, Experian,... [03 Dec 2007]
Bank Improves Communication, Enhances Customer Service With Collaboration Solution
White Paper The result is improved employee knowledge, leading to better customer service and, ultimately, increased revenue as customers take advantage of the bank's additional services. Informing employees of... [05 Mar 2008]
Microsoft Business Solutions CRM Helps HealthSource Plus Deliver World-Class Customer Service
White Paper Working with technology partner 3Peaks, HealthSource Plus adopted the Microsoft Business Solutions CRM solution to integrate its customer data on one system, and streamline its customer... [23 Jan 2007]
