customer support services
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Leapfrog Services Provides Faster, Smarter and Cheaper Customer Support With Integrated IT Management
White Paper Leapfrog Services provides outsourced and managed IT and network services, its priority is meeting customer's expectations for service and reliability. The customers want network... [12 Jun 2008]
Customer Support Improved Via Convenient Identification and Authorization of Avaya Technicians
White Paper When the company embarked on the design of a new identification and authorization mechanism for its sizable technician workforce, critical success factors were to ensure security and integrity, as well as gaining full... [12 Nov 2008]
Real Results Report: Businesses improve customer support experiences with WebEx Support Center
White Paper Using On-Demand Web services, companies around the globe are discovering new ways to reach, handle, and satisfy a constantly growing customer-base. Here are four companies that made it happen. [18 Mar 2009]
Shocking state of IT customer support revealed
News When it comes to online customer service, US tech companies only slightly outpace their counterparts in other industries and have plenty of room for improvement, according to a new survey by the Customer... [06 Jun 2005]
Solution Provider Uses Online Services to Enhance Customer Migration Products
White Paper To meet growing customer needs, Quest Software expanded its migration solutions for Microsoft Exchange Server 2007 to include support for migration to Microsoft Exchange Online. As a result, Quest... [25 Jul 2009]
IT Services Company Banks on Power of mySAP Customer Relationship Management
White Paper The company decided to replace its heterogeneous customer service systems and chose the mySAP Customer Relationship Management mySAP CRM) solution to provide seamless support for its... [14 Sep 2007]
Customer Support: One Size Does Not Fit All
White Paper They are as critical to the business as the business services they support. Many organizations do not have sufficient resources in house to fully support their BSM solutions. Even if... [07 Aug 2009]
Customer Support Improved Via Convenient Identification and Authorisation of Avaya Technicians
White Paper A recognised world leader in secure Internet Protocol (IP) telephony systems, communications applications, and services, Avaya helps its customers leverage new and existing networks to achieve superior results when... [01 Oct 2009]
Halogen's Customer Support and Technology Help Maximize Hospital's Care
White Paper Fayette County Memorial Hospital is a 25-bed medical surgical hospital focused on delivering general acute-care services to its community. Hospital's past employee performance and talent management process was... [08 Mar 2009]
Server Suite Helps Vendor Reduce Customer-Support Response Time by 83 Per Cent
White Paper NCI Technologies provides IT services and financial solutions for Small and Medium-sized Enterprises (SMEs), as well as schools in the United Kingdom. Off late, NCI wanted to provide its SME customers with a... [10 Dec 2008]
Collaborative Evolution of BT Global Services' Customer Portal
White Paper Changes were complex owing to over-engineering, it relied on a hybrid set of technologies and the support costs were considered excessive. BT Global Services is a global service provider helping... [01 Jul 2008]
Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management
White Paper To grow existing accounts and attract new customers, Canon must provide responsive and efficient customer services. Support and sales staff alike are reliant on the availability of... [12 Jun 2008]
Top 10 deals of the month - April
News Technology: Outsourcing (business support and customer services) http://www.silicon.com/a52630 Customer: Association of Train Operating Companies... [02 May 2002]
Prudential inks £40m Capita outsourcing deal
News Around 450 staff in Prudential's customer services and support services operations in Belfast will move across to Capita under Tupe employment transfer regulations this... [18 Aug 2006]
Critical Patient Care and Rapid Client Growth Create Need for Intelligent Communications
White Paper Operational managers found themselves unable to increase capacity to keep pace with customer growth, integrate data to support diverse services, or make call center performance... [31 May 2008]
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