customer support services
Leapfrog Services Provides Faster, Smarter and Cheaper Customer Support With Integrated IT Management
White Paper Leapfrog Services provides outsourced and managed IT and network services, its priority is meeting customer's expectations for service and reliability. The customers want network reliability and responsive technical support so that any issues can... [12 Jun 2008]
Customer Support Services: An Introduction to the i2 Support Programs
White Paper i2 is committed to creating innovative solutions that generate measurable value for your business. Enterprising businesses can improve long-term performance and profitability with i2's forward thinking, decision-making intelligence. [03 Jul 2008]
McAfee.com Uses Support for XML Web Services in Microsoft .NET to Help Increase End-User Security and Improve Customer Communication
White Paper Built for the smart client, VirusScan Online for Microsoft Windows XP delivers a consistent, streamlined user experience by using XML Web services to communicate behind the scenes with McAfee.com servers. [01 May 2008]
McAfee.com Uses Support for XML Web Services in Microsoft .NET to Help Increase End-User Security and Improve Customer Communication
White Paper Built for the smart client, VirusScan Online for Microsoft Windows® XP delivers a consistent, streamlined user experience by using XML Web services to communicate behind the scenes with McAfee.com servers. [24 Feb 2004]
Customer Service/ Pre-sales support
White Paper The team in India handles over 100,000 customer contacts per month, on a 24x7 basis and continues to meet and exceed both the quality and sales benchmarks. A Fortune 100 company and one of the most respected names in the world of finance and... [24 Feb 2004]
SAP Solutions Help Israel's Leading Energy Company to Integrate Its Future With Strategic Business Intelligence and Customer Support Processes
White Paper The company faced the challenge of growing demand for integrated information from Paz subsidiaries, including Pazomat, the credit services arm for fleet customers, centralization of customer information from Pazomat's database to improve customer... [04 Jan 2006]
Shocking state of IT customer support revealed
News When it comes to online customer service, US tech companies only slightly outpace their counterparts in other industries and have plenty of room for improvement, according to a new survey by the Customer Respect Group. [06 Jun 2005]
Real Results Report: Businesses improve customer support experiences with WebEx Support Center
White Paper Using On-Demand Web services, companies around the globe are discovering new ways to reach, handle, and satisfy a constantly growing customer-base. Here are four companies that made it happen. [16 Dec 2007]
IT Services Company Banks on Power of mySAP Customer Relationship Management
White Paper The company decided to replace its heterogeneous customer service systems and chose the mySAP Customer Relationship Management mySAP CRM) solution to provide seamless support for its business processes. [14 Sep 2007]
Collaborative Evolution of BT Global Services' Customer Portal
White Paper Changes were complex owing to over-engineering, it relied on a hybrid set of technologies and the support costs were considered excessive. BT Global Services is a global service provider helping multi-site organizations master the complexity of... [01 Jul 2008]
Vircom's Customer Support and ModusMail: A Job Well Done
White Paper Axcess Internet Services is a small/medium size Internet Service Provider in the Central Washington (State) area. The company has been in business for about a year now, and has close to 1000 subscribers. [03 Jul 2008]
eBanka Increases Customer Services With Check Point
White Paper VPN-1 Pro tightly integrates FireWall-1 and VPN-1, Check Point's world-class security technology, to support all deployment types including remote access, site-to-site connectivity and extranet VPNs. eBanka is the most innovative bank in Central... [03 Jul 2008]
Cadence Sets a New Tone and Tempo for Global Customer Support
White Paper The challenge for Cadence was to equip contact centers on three continents with a robust, high-quality telephony infrastructure that could measure up to a new Siebel CRM system and the intensive support needs of technically astute customers. [03 Jul 2008]
Customer Call Center Support Created for Mutual Fund Service Company
White Paper Delaware, PFPC offers a complete range of services to mutual funds, partnerships and other pooled investment vehicles, both domestic and offshore. The challenge was to develop a scalable, automated voice response system that would help generate new... [19 Nov 2004]
Improving Credit Card Customer Relations Using Outsourcing Services
White Paper The company observed that the cost of support services was high and competitors had significantly reduced their costs by leveraging India. The program will ramp to several hundred positions in 2003 along with new support processes being added. [24 Feb 2004]
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