desk
RSS desk'Desk skiving' popular with UK workers
News Eighty per cent of UK employees admitted to taking part in these sorts of non-work activities - termed 'desk skiving' - in a recent survey sponsored by Captor Group, an HR management solutions company. [13 Apr 2005]
Synchronizing Service Desk Data with PIM Applications on Desktop and Mobile Devices
White Paper Personal information management (PIM) software is a powerful and convenient tool that enables service desk agents to readily organize incident data from multiple sources. But there are problems associated with keeping... [18 Mar 2009]
Using HP Web Jetadmin 10.0 in Help Desk Operations
White Paper As a result, it is increasingly being used as a Help Desk troubleshooting tool. HP Web Jetadmin 10.0 includes several features for Help Desk personnel to remotely troubleshoot printers without having to... [11 Apr 2008]
Help Desk Renaissance: A New Understanding of the Importance of Technical Support Services
White Paper The technical help desk has traditionally been a place where minimal effort or expense is placed. To save money, many companies have sent their call centers overseas. However, new issues are developing which are causing... [11 Apr 2008]
10 extra questions to help you make the best help desk hire
White Paper Finding a good help desk analyst requires more than simply assessing candidates' technical abilities. Help desk staffers need more than basic technical ability. Here are 10 questions to add to your... [16 May 2006]
Knowledge Powers the Service Desk
White Paper As technology has progressed to a point where many of the knowledge capture, storage and retrieval problems have been solved, KM is now emerging as an important competitive differentiator in specific deployment scenarios, including most... [02 Sep 2008]
Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
White Paper Now you can sit at your desk and solve the toughest support problems, remotely. But why not save a lot of time and solve them all from your desk? Which means that with just a few clicks of your mouse,... [02 Sep 2008]
Microsoft Access Help Desk Database
White Paper Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as create... [16 May 2006]
Measure help desk performance more effectively
White Paper This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help... [16 May 2006]
Remedy updates Help Desk to target CRM market
News Remedy Help Desk 4.0 offers an updated user interface, and the simultaneous release of Remedy Service Level Agreements 4.0 allows users to see when they're about to breach service level agreements (SLA) and take action... [30 Apr 1999]
University Closes Information Gap With BMC Service Desk Express Suite
White Paper The University needed a flexible and sophisticated service desk solution to replace a number of disparate systems. The University deployed BMC software for its solution and implemented BMC Service Desk... [11 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. Hi Fert deployed BMC software for its solution and... [11 Jul 2008]
Deloitte Outsourcing Uses mySAP CRM to Provide High-Quality Services Through Its Help Desk
White Paper In order to support expansion of its business and provide high-quality services to its numerous customers, Deloitte Outsourcing implemented a much-needed help desk using mySAP CRM. A mySAP CRM template based on best... [28 Sep 2007]
Gaining Control of IT Service Management with a Web-based Service Desk
White Paper It explains how today's mid-market organizations are benefiting from the multi-dimensional capabilities of a next-generation, Web-based service desk, which allows them to: Download the paper to learn more about the... [18 Mar 2009]
Sample SLA: Outsourced help desk
White Paper Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that ensures quality is still... [16 May 2006]
