desk
RSS desk'Desk skiving' popular with UK workers
News Eighty per cent of UK employees admitted to taking part in these sorts of non-work activities - termed 'desk skiving' - in a recent survey sponsored by Captor Group, an HR management solutions company. [13 Apr 2005]
Government Resource Enhances Help Desk Productivity and Gains Insight Into Service Performance With the 2007 Microsoft Office System
White Paper Additionally, with this type of manual process, it is very difficult for management to monitor or quantify Help Desk performance, making staff evaluation and forecasting difficult. INEGI (Instituto Nacional de... [13 Oct 2006]
How Does Your IT Help Desk Measure Up?
White Paper How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup. Evaluating the efficiency of your IT help... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
White Paper The IT Help Desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S.companies... [08 Sep 2008]
Service Desk Vendor Landscape Consolidation
White Paper Operational process efficiencies and end-to-end service management needs can be met only by implementing technologies that enable process integration and proactive trend analysis, thereby commoditizing service desk... [25 Feb 2004]
Setting Up a Help Desk: Students Learning From Experience
White Paper Obtaining employment on a Help Desk is often a "Catch twenty-two situation" for students. In a regional city, there are limited opportunities for students whilst studying to obtain experience working in the Help... [12 Apr 2008]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
White Paper According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Download the Forrester research report, "Thirty-One Best Practices for the... [08 Sep 2008]
AT&T Help Desk
White Paper This paper introduces a new breed of natural language dialog applications which the paper refers to as the Help Desk. These voice-enabled applications are an evolution from Help Desk services that are... [12 Apr 2008]
Synchronizing Service Desk Data with PIM Applications on Desktop and Mobile Devices
White Paper Personal information management (PIM) software is a powerful and convenient tool that enables service desk agents to readily organize incident data from multiple sources. But there are problems associated with keeping... [12 Mar 2007]
Pendragon Forms Case Study: Help Desk
White Paper Pendragon Forms is used to track help desk issues downloaded from a PC database into a Palm Computing connected organizer. Before using Pendragon Forms, all calls were printed out on paper forms. Upon completion, the... [16 Apr 2007]
Improves Help Desk Service With NetOp Remote Control
White Paper NetOp Remote Control software provided McDonalds with a secure means of remote help desk support to over 200 locations in Argetina. McDonalds is the world's leading food service retailer with more than 30,000 restaurants... [08 Jun 2005]
ITR Shifts Help Desk Solutions Into High Gear
White Paper ITR needed the help desk solution to support their field services staff and the administrative staff at headquarters. Information Technology Resources, Inc. ITR), is a total technology solution provider that partners... [25 Feb 2004]
DHL: HP OpenView Service Desk Delivers
In addition to HP OpenView Service Desk consolidated platform, HP Services deployed HP application servers, a clustered database and a Storage Area Network (SAN) to reduce cost and improve service levels. [03 Nov 2007]
Ipex ITG Saves Time And Improves Efficiency With New Service Desk Solution
White Paper To address these needs, Ipex chose Unicenter ServicePlus Service Desk (Unicenter ServicePlus SD) from CA. This resulted in increased staff efficiency for handling service desk issues. Ipex ITG (Ipex) is... [25 Feb 2004]
Surtigas Centralizes Its Help Desk for 320 Employees, Increasing Quality of Service
White Paper They wanted to build an IT infrastructure that supports the busy help desk and provides management with dynamic customer feedback in a variety of forms to capture data according to the department's needs of services. [07 Dec 2006]
