e-services
RSS e-servicese-Services Group Improves Customer Service and Increases Productivity With Avaya Contact Center Solutions
White Paper They have to be sophisticated, flexible and reliable, because the quality of each call is a reflection not only on the company for which the inquiry is being made, but also on e-Services Group, the organization responsible for making that call as... [07 Sep 2006]
E-Government Services and Computer and Internet Use in Texas
White Paper This research project was conceived as a way to assess factors that could influence the development and use of e-government services in the State. Specifically, this paper examines who in Texas does and does not use the Internet, what sort of... [30 Aug 2005]
E-government: Delivering Public Services
White Paper As this vision becomes a reality Government and the citizen will reap the benefits through improved services to citizens, more joined-up government and through initiatives such as e-procurement. Getting Government services online is an integral... [03 May 2005]
E-Learning in Financial Services: A Benchmark Report From WBT Systems
White Paper To understand how these polarised viewpoints have arisen, WBT undertook a comprehensive study to look more closely at the differences in how Financial Services companies, approached e-learning and what their experiences to date have been. [03 Aug 2004]
E-Learning and Financial Services: Streamline Regulatory Compliance, Manage Costs and Drive Your Top Line
White Paper The Financial Services industry faces many challenges as it attempts to maximize cost savings, leverage acquisitions and cope with the stresses of changing delivery channels and the need to bring new products and services to market faster. [03 Aug 2004]
"E-government": The New Frontier for Improving Public Services
White Paper Electronic government - the far-reaching potential of the Internet to improve government services and enhance citizen outreach. The Governor and Lieutenant Governor hired a businessperson as Secretary of Administration and Finance in part to... [30 Aug 2005]
Email Management Services (EMS): Providing a total solution for email and BlackBerry continuity, recovery, security, archiving, e-Discovery, and storage management
White Paper Dell MessageOne's Email Management Services (EMS) helps eliminate all of these risks with maintenance-free, SaaS services. Read this guide to see why millions of people around the world depend on EMS as the only service to fully eliminate email... [11 Jul 2008]
E-Government Architecture in Ireland: An Introduction to the Service-Oriented Approach of the Public Services Broker
White Paper The Public Services Broker (PSB), currently under construction by the Irish Government agency Reach, is an integrated set of electronic processes, systems and procedures based on a service-oriented architecture (SOA) approach to e-government... [20 May 2005]
What Can e-Services Learn from Microcredit Schemes?
White Paper In order for e-services to work, a certain level of dependability is necessary in the consumers and providers involved. These hypotheses suggest some ways to promote dependability in the context of e-services. [24 Feb 2004]
Government Interoperability: Enabling the Delivery of E-Services
White Paper This paper illustrates the value of interoperability in the delivery of Government e-services: Government-to-Government, business-to-Government and citizen-to-Government. It describes the many issues involved in achieving successful... [30 Aug 2005]
HP sets out e-services vision
News The launch of HP's e-services programme came the day after it announced surprisingly good quarterly results, which enabled outgoing CEO, Lew Platt, to proclaim the company as "re-energised". Platt said: "With the foundations of e-business and... [19 May 1999]
Victorian TAC Turns to Fujitsu for Innovative E-Services
White Paper The $20 million contract will see Fujitsu supply a range of information technology services, including help desk and desktop services, network services, managed application services and disaster recovery services. [15 Jul 2004]
Cisco Wide Area Application Services Optimizations for Centralized E-Mail Services
White Paper Cisco Wide Area Application Services (WAAS) allows IT organizations to better simplify e-mail services infrastructure through consolidation and improve delivery of e mail services for services that are already centralized. [23 Feb 2007]
Mobile E-Ticket and E-Membership Services
White Paper A technology called LightHolder capable of expanding real world services for mobile phones has been developed. This paper describes two services provided by LightHolder. LightHolder enables a mobile phone to automatically access service functions... [23 Feb 2006]
Driver e-services save £33m
News Fifteen 'e-services' are now available, from applying for provisional driving licences, booking driving and theory tests to buying car tax. During the financial year 2006/7, around 50 million transactions were handled electronically by the... [16 Jan 2008]
