hp desk help
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The Bloor Perspective: New HP, Cisco buying again and thin clients are here
Comment First, and perhaps most important, was the announcement earlier in the week that Microsoft is following the HP Way as HP won a contract to run help desk services for... [27 Aug 2002]
Who does Microsoft turn to for helpdesk support?
News In addition to managing the help desk, HP will provide consulting work to Microsoft on developing ways for the help desk to uncover or anticipate... [12 Aug 2002]
Using HP Web Jetadmin 10.0 in Help Desk Operations
White Paper HP Web Jetadmin 10.0 includes several features for Help Desk personnel to remotely troubleshoot printers without having to physically visit the printer. As a result, it is increasingly... [11 Apr 2008]
The Dow Chemical Company: Extending Global Reach
White Paper Over 10 years, Dow and HP have transformed a traditional IT help desk environment into a Global Service Desk through the implementation of a Management of Change... [14 Nov 2007]
Industry Leading Asset Management for HP OpenView Service Desk
White Paper This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service... [06 Jun 2007]
HP OpenView Chalks Up Success With University Helpdesk
White Paper HP OpenView Service Desk's web-enabled capabilities will continue to drive connectivity through the help desk service. The client Edith Cowan University is taking a... [21 Dec 2004]
Smooth Transition and Improved Service as HP Takes Over BT Helpdesks
White Paper HP ran an offshore managed service desk for BT. BT's IT help desk is a mission critical service. It needed a service with an improved and enhanced end user experience,... [26 Aug 2006]
Four ways HP productivity tools can help increase IT availability
White Paper Using these HP technology innovations may lead to fewer help desk calls, simplified supply management and less time spent adding new devices. This paper explores how HP... [18 Mar 2009]
Axios Systems Gives Leaf a Safe Passage to ITIL
White Paper Axios Systems replaced HP Service Desk and provided Leaf with a clear road map to supporting assyst - the only pre-integrated, out-of-the box and ITIL-based solution available on the market. To... [17 May 2009]
IT services growing - thanks to outsourcing
News IT services range from hardware support contracts to systems integration work to outsourcing - which is when a company farms out jobs such as application development or help desk support. The purpose, he... [24 Jun 2004]
Printer bickering costs firms millions
News We can reduce help desk calls by 50 per cent. Unveiling its new range of printing devices to coincide with the Comdex trade show in Las Vegas, HP said battles between facilities, IT,... [19 Nov 2003]
HP wins £244m Telecom Italia contract
News HP will handle desktop systems for the Rome-based telco's 90,000 users, with services such as help desk support and maintenance. Hewlett-Packard will today announce a five-year $243.5m... [21 Feb 2003]
Partnering With HP Provides Freedom to Learn With the Resources It Needs to Make 1:1 Computing a Success
White Paper FTL selected HP as its technology partner; HP subsequently helped FTL with professional development, site analysis and planning, server hosting, HP notebook PCs, help... [28 Aug 2009]
The best of reader comments: The best and worst call centre experiences
News Les Bamber had several encounters with a BT Openworld support desk for his broadband service. If HP, one of the largest IT companies cannot get it right, what help for the rest of us?... [11 Apr 2003]
Dell delving deeper into wireless territory
News Similarly, in services, Dell will focus on "close to the box" services, such as help desk and asset management. No one," Rollins said, adding that HP turns a profit in printing but not... [01 May 2003]
