infra
RSS infraInfra's Web-Based Service Management Solution Underpins Navigant's Move to a Centralized IT Support Structure to Manage Its International Travel Network
White Paper The Infra system additionally provided the comprehensive feature set that Navigant would need as it grew. Navigant staff connect to the Infra system via dialup or wireless connection, using PCs and laptops. [31 Oct 2004]
Infra Assists TAIT to Deploy Global Customer Support
White Paper Infra's 100% Web technology enabled Tait to install the application on a single server in Christchurch, and deploy full support functionality globally across the Internet. Customer information in Infra is partitioned, making common data universally... [30 Oct 2004]
Infra Provides a Perfect Fit for Country Energy's Distributed Support Model
White Paper The Infra 100% Web application provided a perfect fit for Country Energy's dispersed operations and distributed support model. Country Energy is Australia's newest and largest regionally based energy business. [30 Oct 2004]
Infra Provides an Enterprise Solution for St.George Bank
White Paper One of Australia's largest banks, St.George, uses Infra technology as an enterprise application to support a range of critical service management functions, including: IT service desks (inbound call centers), Change management workflows for IT and... [30 Oct 2004]
Infra Provides a Low Bandwidth Request Management Solution for the Macedon Ranges Shire Council
White Paper To manage this, the Council chose the Infra 100% Web Service Management application. Infra runs across the Internet from a single server in the Councils' central administration office, providing both office and off-site access via a Web browser. [30 Oct 2004]
Infra Software Enables LexisNexis Butterworths' Blueprint for IT Best Practice
White Paper Infra's easy integration with key systems enabled LexisNexis Butterworths to populate a single Configuration Management database quickly and easily with user information automatically imported from Active Directory and asset information from LANDesk. [01 Nov 2006]
Infra Case Study: Country Energy
White Paper The Infra 100% Web application provided a perfect fit for Country Energy's dispersed operations and distributed support model. Infra's Internet built architecture gives Country Energy flexibility and maximum efficiency from valuable IT resources... [14 Mar 2006]
Infra Case Study: Sydney 2000 Olympics
White Paper Sydney is the first city hosting the Olympics to have created, with Infra's help, a central database of all security-related incidents occurring during the lead up to and duration of the Games. Infra Corporation met the requirements of the OPRO... [14 Mar 2006]
Infra Case Study: Archer Daniels Midland
White Paper ADM evaluated five enterprise-level service management systems, finally selecting a fully Web-based application from Infra Corporation. Archer Daniels Midland Company (ADM), incorporated in 1923, is a leading global agricultural company engaged in... [14 Mar 2006]
DEWR Drops Remedy for Infra
White Paper The Federal Department of Employment and Workplace Relations (DEWR) has dropped major US IT service management outfit Remedy in favour of Sydney-based local player Infra Corporation. Infra offered better overall value than Remedy and was more... [30 Oct 2004]
Meeting Evolving Needs With Infra Technology
White Paper To support its IT internal customers, the central IT department, Information Systems Unit (ISU) relies on an Infra technology solution. Choosing Infra technology enabled the department to make the transition to web technology, without making any... [30 Oct 2004]
ADM, the US Agricultural Giant, Selects Infra for IT Service Management Across Its International Network
White Paper ADM selected Infra system. ADM has partitioned the Infra system to protect the integrity of each international work unit's unique data set, including client and call history, while still providing access to common problem types and knowledge. [30 Oct 2004]
Southampton City Council Streamlines Procurement Process and Meets Service Level Agreements With Infra Software
White Paper More recently, the Council has implemented a change management system from Infra. The council now has 130 users of Infra - 50 at any one time - based at 95 different locations across the city. Since the success of the Infra Change Management... [10 Apr 2008]
University of Auckland Chooses Infra for ITIL Based Service Management
White Paper The University of Auckland, New Zealand's largest university, is using the Infra web-based application to drive its IT service management and improve IT support for the university's 3500 staff and 32,000 students. [10 Apr 2008]
Delft University of Technology Choose Infra to Support ITIL Processes
White Paper The tool ultimately selected was the Infra Incident management application developed by Infra Corporation. Founded in 1864, Delft University of Technology (TU Delft) is the oldest, largest, and most comprehensive technical university in the... [09 Mar 2006]
