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Driving Best Practices With BSM: Addressing Your ITIL Compliance Issues With ASG
White Paper BSM solutions, like ASG's Business Service Platform (BSP), provide measurable insight into the benefits of ITIL by effectively monitoring, reporting on, and managing IT, ultimately resulting in increased end-user... [26 Mar 2009]
ITIL V3: Making Business Services Serve the Business
White Paper Through exploration of the broad portfolio of IT management offerings from ASG, this EMA white paper addresses how IT organizations can bridge the gap from ITIL V2 to V3 with products that fit in each stage of the ITIL... [18 Mar 2009]
The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
White Paper Improved management processes based on the Information Technology Infrastructure Library (ITIL), along with the strategic use of Configuration Management DataBases (CMDBs), have driven IT management... [26 Mar 2009]
The Return-on-Investment Provided by ASG's Business Service Platform
White Paper As firms spend 76 percent of their IT budget on maintenance and support, they will naturally invest in Business Service Management (BSM) solutions that will reduce costs, enable Information Technology Infrastructure... [26 Mar 2009]
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