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The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
White Paper The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. The company wanted to support the implementation of Information Technology... [14 Sep 2007]
Roadmap for Implementing IT Infrastructure Library
White Paper Already using BMC Service Desk Express Suite in the organization? With BMC Alignability for BMC Service Desk Express, one benefits from a model that combines the learning from more than... [01 Aug 2009]
BMC Strengthens its Market Position with BMC Atrium CMDB 2.0
White Paper BMC Software, more than any other vendor, has succeeded in articulating the importance of CMDBs as a foundation for IT Infrastructure Library (ITIL) best practices. Learn more in the... [18 Mar 2009]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Paper Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not... [19 Jan 2007]
Using Closed-Loop Change and Configuration Management to Optimize Your Data Center
White Paper The BMC Change and Configuration Management solution combines change management, capacity management, and other IT Infrastructure Library (ITIL) discipline-oriented processes to provide... [08 Nov 2006]
BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper The company deployed BMC software for its solution and implemented BMC Remedy IT Service Management Suite to illuminate its IT operating environment and embed workflow and systems to consistently manage it. [11 Jul 2008]
BMC ITSM Express
White Paper BMC ITSM Express is a modular solution that integrates the industry-leading products to meet the demands of service, performance, and compliance through IT Infrastructure Library (ITIL)... [01 Aug 2009]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and... [11 Jul 2008]
Saudi Aramco Increases Efficiencies and Ensures Business Continuity With BMC Software
White Paper The company implemented BMC Remedy Help Desk and BMC Remedy Change Management to support IT Infrastructure Library (ITIL) best practices, while also allowing easy... [19 Jan 2007]
ITIL for the Small and Mid-sized Business (SMB)
White Paper This informative white paper from BMC Software discusses core ITIL best practices and how they can improve your IT service delivery and support. Mid-sized businesses can achieve these goals and gain a competitive... [18 Mar 2009]
BMC IS&T: Striving to Be the First and Best Customer of BMC Software
White Paper BSM solutions from BMC speed the adoption of COBIT (Control Objectives for Information and related Technology) and ITIL (IT Infrastructure Library), proven frameworks that simplify... [14 Sep 2007]
Achieving the Optimum Balance Between Lockdown and Flexibility With Closed-Loop Client Management
White Paper BMC Software provides the answer - BMC solutions for Closed-loop Client Management. These solutions automate and integrate the individual rules and processes involved in client management into repeatable... [08 Nov 2006]
Quocirca's Straight Talking: All about Itil
Comment All of a sudden, the likes of BMC, CA, HP and IBM started to show a great deal of interest in Itil. The likes of BMC and CA are taking the lead in trying to simplify what Itil is all about. Likewise,... [28 Jul 2006]
BMC Remedy Asset Management
White Paper BMC Remedy Asset Management helps to lower IT costs, manage compliance, and improve the return on capital with an operational approach to lifecycle, inventory, contract, and cost controls of IT assets. [01 Aug 2009]
Cheat Sheet: Itil
Cheat Sheet Consultants are always available for hire and several vendors - such as BMC, CA, HP and IBM - have recently embraced Itil and offer tools and other assistance to customers who want to standardise on these processes. [05 Jun 2007]
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