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Seven keys to implementing an ITIL framework
White Paper One popular strategy for improving IT service management is to implement IT Infrastructure Library (ITIL) best practices. The IT Infrastructure... [19 May 2006]
Vantage Service Manager: A Technical Overview
White Paper Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and... [20 Mar 2008]
ITIL V3 Improves Information Security Management
White Paper ITIL (IT Infrastructure Library) is a best practices framework that helps businesses aligns their IT services with their business objectives. IT Service... [10 Feb 2009]
ITIL V3: Making Business Services Serve the Business
White Paper ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service... [18 Mar 2009]
Driving Best Practices With BSM: Addressing Your ITIL Compliance Issues With ASG
White Paper The IT Infrastructure Library (ITIL) provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation... [26 Mar 2009]
The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
White Paper Improved management processes based on the Information Technology Infrastructure Library (ITIL), along with the strategic use of Configuration Management DataBases... [26 Mar 2009]
Infrastructure Foundation for Business Service Management: An ITIL Approach
White Paper With an Information Technology Infrastructure Library (ITIL) framework guiding the business practices, one can improve processes through simplifying, consolidating, and standardizing.... [08 Nov 2006]
Leveraging ITIL Business Simulations for ITSM Success
White Paper Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastructure Library (ITIL) best practices framework.... [29 Feb 2008]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with... [13 Nov 2009]
ITIL Best Practices for IT and Business Alignment
White Paper Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT... [18 Mar 2009]
ITIL V3: The Path to IT Operational Excellence
White Paper Based on the comprehensive set of management best practices spelled out in the internationally accepted IT Infrastructure Library, ITSM can be instrumental in optimizing... [01 May 2007]
Specifying Services for ITIL Service Management
White Paper The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. This paper describes the main principles of ITIL... [02 Feb 2009]
The Case for Service Oriented Monitoring as the First Step of an ITIL Initiative: Is ITIL CMDB the Best Road for Return on Investment?
White Paper The IT Infrastructure Library (ITIL) is the industry's most widely accepted approach to IT Service Management. ITIL provides a comprehensive and consistent set of best... [01 May 2007]
ITIL, Business Analysis and the Enterprise Requirements Hierarchy
White Paper It also suggests a generalized model of requirements and how best practices, such as the IT Infrastructure Library (ITIL), contributes to meeting enterprise-level requirements. This whitepaper... [10 Feb 2009]
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing... [14 Oct 2009]
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