infrastructure library
The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
White Paper The company wanted to support the implementation of Information Technology Infrastructure Library best practices and show that the IT Services Unit of the University of Canterbury (UC) is accountable and... [14 Sep 2007]
Leveraging Information Technology Infrastructure Library (ITIL) Best Practices to Attain Organizational Maturity
White Paper In short, these enterprises have attained a higher level of organizational maturity than their competitors by leveraging the best practices established by the Information Technology Infrastructure Library. [10 Feb 2009]
HP and the IT Infrastructure Library (ITIL)
White Paper The IT Infrastructure Library (ITIL) has become the most widely accepted approach to IT service management in the industry. Today, many IT or service provider organizations face the challenge of shifting... [24 Feb 2005]
Roadmap for Implementing IT Infrastructure Library
White Paper Need a roadmap for implementing IT Infrastructure Library (ITIL) processes quickly? Already using BMC Service Desk Express Suite in the organization? With BMC Alignability for BMC Service Desk Express,... [01 Aug 2009]
Statskog Improves Backup Performance and Reliability, Builds a Comprehensive, Scalable Storage Infrastructure With HP's Virtual Library System 300 Gateway StorageWorks Solution
White Paper The company implemented a comprehensive HP StorageWorks solution, including an HP StorageWorks Enterprise Virtual Array (EVA) 5000, an HP StorageWorks EVA8000, an HP StorageWorks Virtual Tape Library System (VLS) 300, HP... [06 Sep 2007]
HP ITSM Transformation Experience: IT Infrastructure Library
White Paper HP Services and ITIL can help to not only choose the right solutions, but also design, build, manage, and evolve a first-rate IT service operation and supporting IT infrastructure. [14 Dec 2007]
Merging Service-Oriented Architecture (SOA) and IT Infrastructure Library (ITIL): Explore the Fusion of Two Emerging Concepts
White Paper SOA is an architectural framework consisting of a set of tools and technologies that enable the rapid implementation of services; a set of design patterns and standards for the development of services; and a methodology for finding,... [30 Apr 2008]
ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL)
White Paper IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness, and return on investment of the IT services of organizations that apply ITIL best... [25 Nov 2004]
IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
White Paper In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not... [02 Apr 2009]
Seven keys to implementing an ITIL framework
White Paper The IT Infrastructure Library, a group of standards for service, has gained acceptance as a nonproprietary framework for IT projects. One popular strategy for improving IT service management is to... [19 May 2006]
Giant network slashes costs for council
News Andrew Mackey, head of networks at Service Birmingham the department building the network, said: "It's about being able to put anybody from Birmingham City Council into any building - be that a school, library or... [16 Apr 2007]
Demystifying ITIL: Recommendations for the SMB Market
White Paper Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT... [18 Mar 2009]
Enhancing Your Service Quality With ITIL and SupportSoft
White Paper The IT Infrastructure Library (ITIL), now at Version 3 and presented in five main volumes, documents accepted 'Best practice' for delivering IT services in support of customers' business processes and... [10 Feb 2009]
Getting IT What It Needs From the IT Financial Management Process
White Paper ITIL or the Information Technology Infrastructure Library is a consistent and comprehensive documentation of best practices for IT Service Management. ITIL has been adopted by a host of large and small... [23 Nov 2004]
ITIL Best Practices for IT and Business Alignment
White Paper Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service Management. [18 Mar 2009]
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