itil
RSS itilHP and the IT Infrastructure Library (ITIL)
White Paper The IT Infrastructure Library (ITIL) has become the most widely accepted approach to IT service management in the industry. This white paper introduces ITIL as well as HP's contributions and... [24 Feb 2005]
Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements
White Paper Concurrently, the maturation of the ITIL model for infrastructure and service management provides a framework for potential improvements. With most tool vendors releasing ITIL-based solutions in current... [18 Mar 2009]
ITIL - Service Approach for Siemens Enterprise Communications
White Paper The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the... [26 Oct 2009]
Itil standard has mass appeal
News Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. And in terms of performance,... [03 Mar 2008]
Itil is good medicine for Barts
Case Study Barts and the London NHS Trust is reaping the rewards following the adoption of the Itil model for its IT infrastructure - the result of several years of work. Itil - or IT infrastructure library - is a... [11 Apr 2007]
ITIL V3: Making Business Services Serve the Business
White Paper The Information Technology Infrastructure Library (ITIL) is a collection of information technology best practices, published for the unique purpose of providing guidance for the management of IT. Originally consolidated... [18 Mar 2009]
Cheat Sheet: Itil
Cheat Sheet Start off by telling me what Itil stands for. Now the domain of the Office of Government Commerce (OGC), Itil is the most widely accepted standard in this area and is used by organisations from... [05 Jun 2007]
ITIL in Practice in German-Speaking Countries
White Paper In this paper the authors address the issue of implementing IT Governance (especially the ITIL framework) into the organizational context by introducing a decision support framework. Continuous change in business... [10 Feb 2009]
ITIL V3: Making Business Services Serve the Business
White Paper ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in ITIL V3... [18 Mar 2009]
ITIL That Fits Your Business
White Paper A significant percentage of ITIL implementations are simply never completed, after months of training, certification tests, and effort, while it is also common to find that an ITIL implementation has... [11 Nov 2009]
ITIL V3 and ISO/IEC 20000
White Paper This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently. It... [13 Nov 2009]
ITIL V3 Improves Information Security Management
White Paper ITIL (IT Infrastructure Library) is a best practices framework that helps businesses aligns their IT services with their business objectives. The ITIL V3 framework is the newest version of... [10 Feb 2009]
ITIL Version 3
White Paper This paper provides a summary of what the IT Skeptic knows about ITIL Version 3, kept up to date as facts unfold. People are starting to realise how different ITIL Version 3 ("The Refresh") is from... [13 Jul 2007]
ITIL Service Management Practices V3 Qualifications Scheme
White Paper ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up around the guidance contained within the... [10 Feb 2009]
ITIL Based Service Level Management if SLAs Cover Security
White Paper SLM is one of ITIL modules that are widely used within the IT service industry. The paper identified some weaknesses in how SLM is developed in ITIL environment if Service Level Agreement (SLA) has cover... [10 Feb 2009]
