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NHS brushes up on Itil
Case Study NHS IT delivery organisation Sussex Health Informatics Services (HIS) has implemented an extensive Itil (IT infrastructure library) training programme for staff and kept costs down by partnering with the training company to resell places on the... [11 Jun 2008]
Itil is good medicine for Barts
Case Study Barts and the London NHS Trust is reaping the rewards following the adoption of the Itil model for its IT infrastructure - the result of several years of work. Itil - or IT infrastructure library - is a set of best practice guidelines used by... [11 Apr 2007]
ITIL Version 3, The Future Is Here
White Paper ITIL's chief architect, Sharon Taylor, has authored the whitepaper to help the ITSM community understand the changes to ITIL and how the new version, due to be launched May 30th 2007, will provide major benefits to existing ITIL practitioners, and... [31 May 2007]
Cheat Sheet: Itil
Cheat Sheet Start off by telling me what Itil stands for. Now the domain of the Office of Government Commerce (OGC), Itil is the most widely accepted standard in this area and is used by organisations from multinational corporations all the way to small... [05 Jun 2007]
ITIL v2 to v3 - is it worth it?
White Paper ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed interest but, although many are aware of the new version, the majority are unsure as to how, or even if, it will affect them. [10 Mar 2008]
ITIL Basics - Security Management
White Paper ITIL Security Management is intended to ensure that the security aspects of services are provided at the level agreed between the customer and service provider at all times. This webcast provides information on ITIL Security Management. [19 Apr 2006]
ITIL
White Paper ITIL stands for IT Infrastructure Library. ITIL is a set of documented best practices for IT Service Management. ITIL was originally created in the late 80's for a UK government agency and was later expanded for wider use. [21 Mar 2006]
ITIL and TeamQuest
White Paper This webcast provides a brief overview of IT Infrastructure Library (ITIL) and explains how to achieve 'quick wins' with the TeamQuest approach with real world examples. Using ITIL best practices can help users to leverage their existing toolset to... [19 Apr 2006]
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
White Paper Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management database (CMDB) and pre-integrated workflows can... [12 Dec 2007]
ITIL for the Small and Mid-sized Business
White Paper Mid-sized businesses can achieve these goals and gain a competitive advantage by delivering change management based on the industry's guiding principles—ITIL® (Information Technology Infrastructure Library). [12 Dec 2007]
ITIL (IT Infrastructure Library)
White Paper ITIL provides a framework of "best practice" guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world. This paper has been designed as an introductory overview for anyone who has an... [21 Mar 2006]
ITIL ICMB Message
White Paper This brief paper is intended to explain why the ITIL Certification Management Board (ICMB), which comprises OGC, itSMFI, EXIN and ISEB, is publishing the ITIL Qualification Scheme, and introducing licences for access to ITIL materials and trade... [21 Mar 2006]
ITIL and Six Sigma - Together Again for the First Time
White Paper This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure Library (ITIL) and Six Sigma. ITIL defines a framework for IT Service Management. [04 Jul 2007]
ITIL Training as a 'Management of Change' Tool
White Paper In a completely outsourced IT environment the client uses ITIL as one of the tools in order to prepare the organization for changes. All new contracts will be based on ITIL Best Practices. In order to understand the content and necessity of the... [21 Mar 2006]
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
White Paper Over the past 18 months, ITIL's notion of the Configuration Management Database (CMDB) has caught on within the industry. Provides an introduction to ITIL's CMDB In a nutshell, the CMDB provides a common trusted source for all IT data used by the... [12 Dec 2007]
