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Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
White Paper Vodafone turned to the BMC Remedy IT Service Management Suite to help it identify and understand IT and technology elements of individual services, making IT more transparent and automated. Vodafone wanted a solution suite to manage companywide... [11 Jul 2008]
Got Mobile?: Improve SLAs With the Ability to Update Tickets in Real-Time From a Mobile Device
White Paper By having BMC Remedy enabled on mobile devices, one can open the possibilities for improved response time, escalation response time, resolution time and better communication and services levels for the valued customers. [01 Aug 2007]
Getting Started With ITIL Best Practices: How Remedy IT Service Management for the Enterprise Delivers Out-of-the-Box ITIL Functionality
White Paper The use of Remedy IT Service Management as an ITIL best practice solution improves IT operational efficiency, reduces costs, and improves service levels. This paper outlines each ITIL process objective and highlight how Remedy applications directly... [03 Jul 2008]
BMC White Paper: ITIL for the Mid-sized Business
White Paper This informative BMC white paper discusses core ITIL best practices that can improve your IT service delivery and support. And yet they must meet the same types of demands as enterprise organizations, optimize service levels to support business... [13 Dec 2007]
