marks and spencer
RSS marks and spencerMarks & Spencer Uses Innovative Call Center to Enhance Customer Relationships and Increase Productivity
White Paper Global retailer Marks & Spencer wanted to turn its already strong customer service operation into a highly efficient system for responding quickly and effectively to customer. These innovative capabilities significantly enhance the way Marks... [24 Feb 2004]
Managing and Securing Electronic Communications at Marks & Spencer with Clearswift ENTERPRISEsuite
White Paper Marks & Spencer is one of the UK's leading retailers of clothing, homeware and financial services, serving 10 million customers a week in over 300 UK stores. The company also trades in 30 countries worldwide and has an annual Group turnover in... [24 Feb 2004]
Marks & Spencer extends RFID tagging nationwide
News Marks & Spencer (M&S) is to extend the item-level radio frequency ID (RFID) tagging of clothing items following successful trials in 42 stores. M&S has been one of the early UK pioneers in using RFID tags in the retail sector and first trialled the... [14 Nov 2006]
Marks & Spencer to extend RFID trials
News Marks & Spencer (M&S) is set to run more extensive trials of radio frequency identification (RFID) tags following the success of an initial pilot in items of clothing at its High Wycombe store near London. [03 Feb 2004]
Marks & Spencer hands £19m IT deal to Computacenter
News Marks & Spencer has handed Computacenter Services a £19m managed IT contract for the next five years. The contract extends an existing relationship and increases the level of support by 10 extra service teams. [12 Dec 2007]
ICL recycles old Marks & Spencer kit
News ICL has developed an IT recycling service in collaboration with retailer, Marks & Spencer (M&S), as a response to an EU directive on the disposal of electronic equipment. This figure is likely to change as the EU toughens its stance on... [03 Feb 1999]
Marks&Spencer launches online shopping
News The high street retailer plans to have all the stock available in store for sale on the site by summer 2001. The company will also enjoy a leading position on the MSN UK shopping home page. [09 Sep 2000]
Marks & Spencer to sell cars online
News A European Web start-up has received high-profile backing from Marks & Spencer Financial Services, Andersen Consulting and venture capitalists, Atlas Venture in its bid to sell discounted cars online. [26 Oct 1999]
5 years ago... Marks & Spencer takes IT off the board
News 01.03.99: The IT community has rounded on Marks & Spencer for banishing the top IT job in the company from the board of directors. And while it flew in the face of a silicon.com campaign to promote senior techies to board level it didn't hamper the... [01 Mar 2004]
Marks & Spencer plumps for VoIP
News Marks and Spencer (M&S) is planning to shift to a VoIP telephone service across its UK operations. In a statement Alastair Tipple, chief information officer at Marks & Spencer, said he expected to see significant cost savings as a result of the new... [19 May 2005]
M&S spends £4m on fraud-fighting card tech
News Marks and Spencer will be one of the first retailers to complete the rollout of new technology to its stores in a £4m project to help cut bank card fraud. But Alastair Barnfield, lead infrastructure technical designer at Marks & Spencer, told... [06 Oct 2003]
Storm in a D-cup: Marks & Sparks expands RFID trials
News Marks and Spencer has decided to take RFID technology into even more stores. To try to allay customers' privacy fears, the tags can be easily removed and thrown away and Marks and Spencer will be putting leaflets explaining the new technology into... [22 Feb 2005]
Fujitsu Creates Marks & Spencer’s Core Point of Sale (POS) System
White Paper Marks & Spencer's clearly stated aim is to 'set the standard against which all others are measured', and it has invested significantly in the ongoing development of a sophisticated IT infrastructure capable of supporting the needs of both its... [01 Mar 2004]
Marks & Spencer: Customer Relationship Management Solution
White Paper The client Global retailer Marks & Spencer wanted to turn its already strong customer service operation into a highly efficient system for responding quickly and effectively to customer. A collaborative team - Marks & Spencer, Accenture, Siebel and... [26 Jul 2007]
Amazon to provide Marks & Spencer's ecommerce
News Amazon.com has signed a deal to provide ecommerce technology and hosting services to Marks & Spencer, the US e-tailer said Tuesday. Under the terms of the deal, Amazon Services Europe - a new subsidiary - will host and provide the technology behind... [19 Apr 2005]
