meta group anthony plewes
Portals and knowledge management - doors opening
Comment Anthony Plewes investigates. Knowledge management is a tough subject to pin down," says Meta Group analyst Geoffrey Mann. The Meta... [26 Apr 2004]
Call centres lag behind on IP adoption
Comment So, asks Anthony Plewes, why have they resisted the temptations of VoIP? Elizabeth Ussher, an analyst with the Meta Group, says: "Many of them are still struggling with... [01 Feb 2005]
Collaboration best practices: Think big to act small
Comment All they have to do now is ensure people use it properly, says Anthony Plewes. This blanket deployment created a chaotic environment because everybody became an application developer," said Ashim Pal,... [08 Jun 2004]
Acronym soup: The fate of ERM, SRM... and more
Comment Anthony Plewes finds out. As recently as 2002, analyst house Meta Group warned that the business performance of companies that failed to manage their entire relationship... [08 Sep 2004]
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