agent in news
RSS agent in news'Stupid' snooping plan slammed by former MI5 agent
News Former MI5 agent David Shayler agreed with Moores that the government has a dismal track record in implementing technical projects, but warned there is still cause for concern. In this week's News in View, opponents to the plan were outspoken in... [12 Dec 2000]
VoIP for top estate agent
News Property services giant FPD Savills is moving into the VoIP world with an Avaya system installed by Azzuri Communications. Steve Brooks, technical operations director for Savills, said: "We have always been leading edge in terms of technology for... [24 Aug 2004]
Former MI5 agent publishes secrets on the Net
News A former security service official, David Shayler, has foiled UK government attempts to prevent the publication of MI5 secrets by launching a Web site that promises to reveal all. Shayler has been under arrest in Paris since he revealed plans to... [08 Sep 1998]
Prudential invests heavily in intelligent agents
News UK bank the Prudential has taken a stake in intelligent agent technology firm Lost Wax in a move aimed at changing the way it does business. The Prudential said it wants to use the company's agent technology to help customers by performing time... [24 Sep 2001]
Opodo snaps up two European rivals
News European travel agent Opodo, which currently has a presence in France, Germany and the UK, is continuing apace with its spending spree. Amadeus already upped its stake in the travel agent from 16.7 per cent to 55 per cent in June last year. [16 Mar 2005]
Thomas Cook moves to challenge dot-com rivals
News High-street travel agent Thomas Cook has launched an online venture to compete with the rising tide of dot-com rivals moving in on the global travel market. Thomas Cook claims it's the first high-street travel agent to take the leap online. [29 Feb 2000]
Intentia unveils intelligent e-procurement
News Swedish ERP company, Intentia, has introduced intelligent agent technology that it claims will help companies find the best e-procurement deals. Intentia claims its Movex Intelligent Agent lets businesses take better advantage of electronic... [28 Jan 2000]
Network Associates launches reseller award scheme
News The Active Security Special Agent Program was announced in the US last week, and recognises resellers which demonstrate "a high level of expertise in the emerging network security market and possess the skills required to deploy best-in-class... [30 Jun 1999]
No more call centre jobs in Europe?
News Call centre outsourcing looks to continue apace, according to analysts, although the boom will see the number of agent jobs growing outside of familiar outsourcing destinations. A new report from research firm Frost & Sullivan has found contact... [05 Sep 2005]
Autonomy gets into TV
News Autonomy has signed a deal that will see its intelligent agent software being used by TV companies to locate video footage. Autonomy, a one-time hot-stock on the Nasdaq, is a UK manufacturer of agent technology which is able to find information by... [24 Sep 2001]
FBI criticises 'hands-off' ISPs over cybercrime
News An FBI special agent has hit out at the regulation of the UK-based units of large global ISPs and the role they play in allowing the perpetuation of cybercrime through a lack of co-operation with law enforcement. [25 Jan 2005]
Call centre waiting times: Blame the technology
News Call centre dead air - those few silent seconds or minutes while an agent digs around to find your details - could be down to technological bumbling, a survey has found. The average number of applications that an agent will use in the course of a... [09 Feb 2004]
FBI hacker cracker accused of hacking
News An FBI agent who caught two Russian hackers has been accused of downloading evidence against the pair from a server based in Russia without authorisation. A directorate from Russia's Federal Security Service on Thursday alleged that FBI Special... [19 Aug 2002]
Call centres move to the living room
News The next customer service agent you get on the phone may well be sitting in slippers and a dressing gown. IDC said companies are turning to homeshoring in response to call centre challenges such as the need for superior agent quality, frequent... [22 Dec 2004]
Lastminute lays into railways over unfair competition
News The French arm of online travel agent lastminute.com has accused France's national railway company, the SNCF, of stepping outside its public service remit by selling travel and flight offers from American partner Expedia on its webpage. [27 May 2004]
