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BA makes 'fresh' new tech hires
News Speaking at silicon.com's CIO Forum conference Paul Coby, BA CIO and the UK's top CIO, said IT has transformed BA since 9/11 "and in the next six years it will do it again", adding: "That's why IT matters to BA. [16 Oct 2007]
BA puts five million customers on CRM
News British Airways (BA) has launched a customer relationship management (CRM) programme on the back of its global customer database, Ocean Wave. BA will use Prime Vantage to manage all customer communications, through email, call centres and the... [03 Aug 1999]
BA looks to business travellers after poor results
News British Airways (BA) posted disappointing results today with profits down 60 per cent, after what chief executive Bob Ayling conceded during a radio interview had been a "poor year". Changes include a sharper focus on the business market, using... [25 May 1999]
BA moves to high-tech cargo centre
News British Airways (BA) is to move into its new cargo handling centre at Heathrow from this month. BA will effect a step-by-step migration to the £250m building. Keith Dickerson, general manager of new business at BA World Cargo said in a statement... [07 Jan 1999]
BA CEO: Heathrow T5 chaos 'not our finest hour'
News British Airways (BA) confirmed 80 per cent of scheduled flights will be running from T5 today, including all long-haul destinations. T5 staff, along with volunteers from across BA, worked through the night to ensure today's operations in the... [28 Mar 2008]
BA to ditch Opodo at cost of £40m?
News Opodo was launched by nine European airlines in 2001 but reports during the weekend indicate that travel technology firm Amadeus will take full control of Opodo by adding BA's 20 per cent share to its current €33m 17 per cent stake. [29 Mar 2004]
BA to launch first direct Bangalore flights
News British Airways (BA) will start the first direct flights from the UK to Bangalore this weekend to cater for demand from business travellers involved in India's high-tech industry. The new BA flight will allow people to fly directly into the city... [26 Oct 2005]
BA CIO: 'Terminal 5 tech will revolutionise air travel'
News Paul Coby, CIO of British Airways, has told silicon.com the opening of Heathrow Terminal 5 will signify the coming of age of BA and the completion of its transformation from a company that has been accused in the past of playing catch-up with more... [21 Sep 2006]
BA investigating IT check-in failure
News A problem at the hub of BA's global passenger and baggage-handling systems at Heathrow led to the network going down for two hours on Saturday morning. A BA spokesman told silicon.com: "The actual problem was fixed fairly quickly but it was the... [08 Sep 2003]
BA to cut staff costs by £300m
News BA's CEO, Rod Eddington, revealed the figure today as part of the airline's new business plan for 2004-2006. The plan includes a 30 per cent reduction in employee costs in head office and support functions and 15 per cent in operational areas, but... [28 Jan 2004]
5 years ago... BA moves to high-tech cargo centre
News 09.01.99: British Airways (BA) is to move into its new cargo handling centre at Heathrow from this month. BA will effect a step-by-step migration to the £250m building. Gillette and Marks & Spencer have also come in for criticism following proposed... [09 Jan 2004]
BA tech plans to save £300m
News Along with other airlines, BA has had to deal with the collapse in the worldwide travel industry following the terrorist attacks in the US and the war in Iraq, as well as losses from wildcat strikes at Heathrow over a new swipecard clocking-in... [29 Jul 2003]
BA off to a flier with self-service check-in
News The rollout is expected to be complete by February next year, and is the latest part of the airline's 'customer enabled' BA programme that will use IT to transform how travellers do business with BA. Paul Coby, CIO at BA, said in a statement that... [29 Oct 2003]
BA high-flyers get 'device of choice' PDA option
News Tim LeBlond, BA manager technology services, said handsets - whether standalone PDAs or smart phones - based on Palm OS, Microsoft's Pocket PC and Symbian OS will be supported. IDC research analyst Geoff Blaber said: "It sounds like BA are... [20 Apr 2005]
BA profits boosted by cuts in IT spend
News A technology streamlining and simplification programme led by BA CIO Paul Coby has also played a key part in the airline beating its target of achieving £450m of company-wide savings by £7m. BA's outgoing CEO, Rod Eddington, said the airline's... [13 May 2005]
