consumers in news
RSS consumers in newsConsumers confident in US ecommerce despite dot-com doom
News The quarterly American Customer Satisfaction Index from the University of Michigan, published yesterday, found consumers rated online shopping at 78 out of 100 while department and discount stores rated 72. [28 Nov 2000]
Consumers still prefer the phone
News Alcatel subsidiary Genesys, a call centre software specialist, polled 2,367 consumers from around the world and found they now consider call centre agents the 'face' of a company. The good news is that 76 per cent of consumers said they stump up... [10 Jun 2003]
Consumers happy with chips
News Chip and PIN technology for credit cards that will replace the signing of paper receipts at check-outs has been given the thumbs up by consumers, according to new research. The study, commissioned by Visa, shows that 96 per cent of UK consumers are... [28 Jul 2003]
Consumers are keen on mobile data - just give them no choice
News Consumers will pay for mobile content, according to new research - but only when they've got no choice. Handset manufacturer Nokia has been investigating how keen consumers really are on paying for mobile content and exactly what data they want on... [29 Apr 2004]
Consumers loving online banks despite phishing threats
News Phishing may be the internet criminal's scam method of choice but it's not putting consumers off online banking, new research has revealed. Despite the rise in phishing and other financial security such as those that recently affected MorganStanley... [29 Nov 2004]
Consumers suffering from fixed-line 'monopoly'
News A report from the Public Accounts Committee published today has slammed BT and former regulator Oftel, saying the 'quasi-monopoly' of the telco is bad news for the fixed-line market - and especially for consumers. [23 Mar 2004]
Consumers protest over security of offshore data
News Consumers opposed to the current wave of IT and call centre jobs being transferred overseas have started lobbying the UK's data protection watchdog, asking it to stop firms from transferring their personal data abroad. [22 Mar 2004]
Consumers know about RFID - and they're scared
News RFID may be in the tentative stages of adoption in the business world but it seems consumers are fast coming up to speed on the technology. With consumers now getting more of a handle on the issues, analyst house Gartner has now warned businesses... [22 Oct 2004]
Vista more popular with consumers than companies
News More consumers will be buying Windows Vista next year than businesses, analyst IDC predicts. Al Gillen, research vice president of system software at IDC, said businesses will follow a decidedly more conservative adoption curve on Vista compared to... [29 Nov 2006]
VoIP marketing confusing consumers
News A report by analyst firm Yankee Group has discovered that a large proportion of consumers don't know that VoIP services such as Skype can be used with standard handsets. Yankee Group also noted that marketing strategies used by cable companies... [18 Nov 2005]
Consumers put off by pricey PCs
News Two-thirds of consumers are put off buying PCs because of the high costs, according to a survey conducted by BMRB International. Conducted on behalf of PC vendor, Gateway, the research house spoke to 1,048 people over the age of 16 and found that... [22 Mar 2000]
Which? survey shows UK consumers still fear Internet fraud
News Of the 1,017 consumers questioned by Which? Morality is another major concern for consumers online. Consumers want a guarantee of redress if things go wrong - a statement about which security technologies are used - and additional privacy guarantees. [11 Nov 1998]
US consumers get online forum
News The Internet Consumer Assistance Bureau (ICAB) enables consumers to share feedback on the retail sites they have used - and offers profiles of accredited retailers. ICAB's services are free to consumers, but businesses which want their offerings... [31 Jul 1998]
UK consumers prefer Web to high street
News The report, called 'A brave new e-world - Adoption of the Internet by British business and consumers' was conducted by Aspect International and BMR. They surveyed 1,000 UK consumers and 50 senior executives from the Times Top 1000 list. [20 Jan 1999]
UK consumers left in the dark on data breaches
News A number of high-profile data security breaches have shocked UK consumers - and yet there is no requirement for companies to warn customers if their personal data has been put at risk. In contrast, UK consumers are being left in the dark about... [02 May 2006]
