crm system in news
BSkyB to sue EDS over £60m CRM contract
News British Sky Broadcasting (BSkyB) is set to sue EDS over a problematic £60m contract for a customer relationship management (CRM) system that the IT services company terminated in December 2002. A year and a half later and BSkyB is still working on... [09 Aug 2004]
Risk management firm opts for Microsoft CRM
News Martin Joy, CIO of Control Risks, told silicon.com: "The incumbent CRM system was not fit for purpose. Professional services firm Control Risks has announced it will be rolling out Microsoft CRM to 650 staff in five continents. [11 Aug 2006]
Salesforce tops half-million subscriber mark
News Salesforce.com suffered a system outage in December last year that continued through to February, causing many people to question the wisdom of trusting vital customer data in their CRM system to an online system. [21 Aug 2006]
Lawyers splash out on £18m outsourcing deal
News The deal, which will run for five years, will see Aspective implement a CRM system for the Law Society which is designed to improve communication with the public as well as connect the Society to a network of more than 80,000 solicitors across the... [11 Sep 2002]
EDS countersues BSkyB in £60m contract row
News The wrangle is over a £60m contract won by EDS in 2000 to design and build a CRM system for Sky's call centres. A year and a half later, BSkyB is still working on the CRM system having invested £170m since 2000, and CEO James Murdoch has committed... [18 Aug 2004]
CRM overhaul sees Siebel picking Blackberry's
News Siebel Systems has announced a partnership with Blackberry designers Research In Motion (RIM), marking a major change in Siebel's approach to wireless CRM. RIM will deliver Siebel's CRM and other ebusiness applications on its Blackberry handheld... [27 Jun 2001]
Businesses ignore CRM at their peril
News Three-quarters of those questioned did not possess CRM or network system management technology to alert them to failures and only a nominal number intend to remedy the situation. A lack of CRM in organisations that are increasingly reliant on web... [10 Oct 2001]
News in View: Customer Relationship Management Uncovered
News According to customer service programme director, Toby Detter, the CRM system installation took only a few weeks, but the real work is still going on: "It really takes a change in attitudes, organisation and the way we're working. [21 Sep 1999]
Cambridgeshire buys Oracle CRM
News Cambridgeshire County Council today announced a deal with ICL to install its CRM software in the Student Awards Service. In a £11m deal with Oracle and ICL, the service is using Oracle's 11i CRM suite to support 20 staff handling applications from... [18 Oct 2001]
SAP muscles into the CRM arena
News The software giant aims to allow customers to take any customisations they have made to their SAP CRM on-demand system and transport it to locally managed systems. SAP debuted its hosted customer relationship management (CRM) software service on... [03 Feb 2006]
Data corruption glitch found in Sun processor
News Under the agreement, PeopleSoft will offer its enterprise CRM software for use on Sun's Solaris 8 operating system. The Californian-based firm also said today it will team up with PeopleSoft to build and sell CRM (customer relationship management... [05 Apr 2001]
Microsoft CRM fees 'undercut by canny resellers'
News Meredith Thompson, managing director of business software advisory service Software Choice, said many of the businesses she consulted with were reluctant to explore Microsoft's CRM offering because of the named-user pricing model, which resulted... [09 May 2006]
NetSuite announces raft of new customers
News CRM on-demand vendor NetSuite has further demonstrated the momentum behind the software-as-a-service model with the announcement of a raft of new customer wins in the UK. Both companies said the ability to tightly integrate processes such as... [29 Nov 2005]
Microsoft and Siebel ink .Net pact
News Microsoft is planning its own CRM software through its Great Plains division. Siebel is the biggest player in a multibillion-dollar segment of the CRM applications market. Microsoft is planning to break into that market later this year with the... [21 Oct 2002]
RIM reveals BlackBerry roadmap
News This belief underpins its recent partnership with enterprise software giant SAP to deliver CRM via the BlackBerry. Giving a keynote speech at WES - which included a demonstration of SAP's CRM software running on the latest BlackBerry device - Mike... [14 May 2008]
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