crm in news
RSS crm in newsCRM shake-up: On-demand switchers signal maturity
News Business apps vendor NetSuite has stoked the fires of competition and corporate one-upmanship in the booming on-demand CRM market by announcing a raft of customers who have switched from rival and market leader... [25 Jul 2006]
CRM: A small revolution?
News CRM could have a big future in small business, according to a new report. Total revenues from SME CRM were $808m in 2003 according to analyst house Datamonitor - 17 per cent of revenues from the... [15 Dec 2004]
Re:Viewing 2002 - CRM and security
News CRM is about managing customer relationships. Some vendors tried to distance themselves from the pack by sticking an 'e' at the beginning of the acronym to create 'e-crm'. CRM used to be... [23 Dec 2002]
'CRM the way' for big money firms
News A European survey, commissioned by PeopleSoft, revealed a gap between those who have implemented CRM and those who have not, with 90 per cent of the respondents who have CRM systems in place saying they... [02 Aug 2001]
CRM projects hurt by long delays
News According to research by tech company ndl-metascybe, four out of five local authorities said their CRM systems have fallen short of expectations. The company said compared with last year's findings it is clear that... [14 Nov 2005]
CRM market in the doldrums
News The market for customer relationship management (CRM) software has hit a wall. With users spending less on CRM, big vendors such as Oracle and Siebel saw "precipitous declines in licence revenues" in... [06 Feb 2003]
CRM suffers because of user 'short-termism'
News More and more companies are shelling out for customer relationship management (CRM) systems, yet few are bothering to see if their investments have been worthwhile. Atos KPMG Consulting asked Mori to interview directors... [21 Aug 2002]
CRM hype failing to win over UK companies
News According to research conducted by BT, sixty one per cent of UK companies have failed to implement a CRM strategy, and 51 per cent of those do not even plan to drive one through in the future. Many organisations are... [04 Feb 2001]
CRM market expects revenue to hit $1bn mark
News Changing market forces are driving growth in Western Europe's CRM market, with revenue for the sector expected to jump to over $1bn this year, according to a report from IDC. Globalisation of business and EU directives... [30 Jun 2000]
CRM projects learn from mistakes of the past
News Customers now look for more realistic contract terms, including the smaller scope of contracts, fewer functional requirements, and clear ROI calculations, as the result of "sensational failures" of previous CRM projects. [30 Aug 2006]
IT spend: Security getting the big bucks, CRM loses out
News Integrating applications and buying security software are in, and CRM software and new hardware purchases are out, according to a survey of chief information officers in the US. Among the CIOs surveyed, 20 per cent... [04 Sep 2002]
CRM's time will come, eventually
News According to an IDC report released on Monday, the customer relationship management (CRM) services industry is expected to grow 11.3 per cent, on an annual compounded rate, to $101bn by 2007 but analysts caution that... [08 Apr 2003]
SAP announces products for RFID, CRM, defence
News The company rolled out a new partnership with device maker Research In Motion to offer integrated CRM services via that company's BlackBerry handhelds and released a set of business process templates for midsize... [13 May 2004]
It's a mess: CRM vendor admits shambles
News The admission came from Monica Visconti, European CRM marketing manager at US CRM vendor Remedy. Analysts agree that the CRM market is in a mess. In March, a report by Butler Group... [17 May 2001]
CRM software firm closes its doors
News Xchange, a publicly traded software company specialising in customer relationship management, has laid off all but one employee and closed for business, indicating further consolidation in the stagnating market for CRM... [21 Feb 2003]
